The product took quite a while to come in. The amount is small for the cost. But the product is good quality and the cats (I have 3) seem to like it.
Response from kittysuppsDec 11, 2025
Hi Danielle,
Thank you for your feedback. We are glad to hear your cats are enjoying the product and that you are happy with the quality. We appreciate your patience with the delivery time and will continue improving our fulfilment speed. If you ever need help with dosing for your three cats or have any questions, we are here to assist.
Kind Regards,
Anna from KittySupps
TW
Tom W.
Product ordered came in a timely…
Product ordered came in a timely manner, and it would appear that the flavor of the taurine is either neutral to the cat, or a pleasant flavor, as we've had no issues with food rejection.
Response from kittysuppsDec 11, 2025
Hi Tom,
Thank you for the positive feedback. We are glad your order arrived on time and that your cat is accepting the taurine well. If you ever need help with dosing or have any questions, we are here to assist.
Kind Regards,
Anna from KittySupps
ST
Stephanie
I did not place this order
I did not place this order. You decided to make my one order a subscription order, which I did not want and did not confirm. Your own email to me assured me that if I did not confirm a recurring subscription, I would not be charged again,. You flat out lied.
When I got the notice that another order had been charged to me, I responded within 2 1/2 hours that I did not authorize the order and I wanted it cancelled. You responded the next day that once an order is placed you cannot cancel it. Never mind that I didn't place the order. The order did not leave your facility for 3 days, but you couldn't cancel it?
Nu law, any order that is for more than $50 has a three day cooling off "buyers remorse" period. I informed you within a couple of hours of your email stating you were sending another order requesting cancellation. My report of unauthorized charge to my credit card stands with the card issuer.
Response from kittysuppsDec 12, 2025
We’re sorry to hear about your experience. Subscription terms and order confirmations are clearly presented at checkout and in the confirmation emails sent at the time of purchase. Once an order enters processing, it cannot be cancelled, which was communicated when you reached out.
That said, we take concerns like this seriously and have followed up privately to review the matter and ensure everything is handled appropriately.
Kind Regards,
Anna from KittySupps
CU
Customer
How about good business practices
How about good business practices, honesty in advertising!
Response from kittysuppsMay 6, 2026
Hi,
We understand your frustration. Customers should always feel fully informed about what they’re purchasing, including shipping expectations, subscription settings, and refund policies. Clear communication and transparency are important, and we understand why you felt disappointed with your experience.
We appreciate you taking the time to share your feedback.
Mariel from KittySupps
DD
Dennis D.
Great company delivers products om time…
Great company delivers products om time and in good shape.
Response from kittysuppsDec 12, 2025
Hi Dennis,
Thank you for your feedback. We’re glad to hear everything arrived on time and in great condition. We appreciate your support.
Kind Regards,
Anna from KittySupps
MI
Mia
My cat doesn´t eat the stuff.
My cat doesn´t eat the stuff.
Response from kittysuppsMay 6, 2026
Hi Mia,
We’re sorry to hear your cat wouldn’t take to it. Cats can be very particular with new smells or changes in their food, and unfortunately not every cat adjusts well to supplements right away.
Some customers have had better success mixing a very small amount into strong-smelling wet food or introducing it gradually over time.
We still appreciate you giving it a try and sharing your feedback.
Mariel from KittySupps
TF
Taft F.
This product implies that is a USA…
This product implies that is a USA product by saying it's formulated in the US. But it ships from Asia. So, how do we trust the product?
They offer their product direct from their website for over 10$ more than available through Amazon.
They offer you a choice to order a single shipment, just to try it, as opposed to signing up for a subscription. But, of you choose that option, you still get signed up for a subscription.
I thought I cancelled the subscription, but you have to got through 4 panels to actually get the cancellation to go through. So, after dealing for a month with customer service with the messed up first order, I ended up with another expensive order that I did not expect. Now I have to try to get that intercepted or returned.
Customer service (email only) has been responsive, mostly replying overnight, which suggests to me that this is an overseas company? Really hard to know, since there is no one to actually speak with. But, at least, they answer, so that is good.
Response from kittysuppsMay 7, 2026
Hi Taft,
We appreciate you taking the time to share such detailed feedback about your experience. We understand why the shipping origin, subscription process, and reorder situation raised concerns and caused frustration.
Fulfillment and logistics can sometimes involve international shipping partners depending on inventory flow and destination, but we understand why you would have wanted clearer communication regarding that from the start.
We also hear your concerns regarding the subscription setup and cancellation flow. Our subscription option is intended for customers who want automatic reorders, but we understand your feedback that the process should feel clearer, simpler, and more transparent during checkout and cancellation.
And while we appreciate you acknowledging the responsiveness of customer support, we understand that communication alone does not undo the frustration of receiving an unexpected additional order.
Thank you again for taking the time to provide thoughtful feedback about both the positives and negatives of your experience.
Mariel from KittySupps
LW
LA W.
Beware unwanted subscription!!
EDIT TO ADD: Was anyone ELSE aware this ships from South Korea? They couldn't cancel, within hours of placing the order because it had "already transmitted" to the shipper...little did I know that was in SOUTH KOREA! They offered a 30% refund that I have yet to see, and I haven't seen my package (supposedly shipped 12/08)
First of all, I was signed up for a subscription, upon my first order, without my knowledge.
Although I cancelled the subscription on the website, I have been trying to cancel the order, within hours of placing it, and there is no response.
This is a shady business. Shady practices. Don't recommend doing business with them.
Response from kittysuppsMay 6, 2026
Hi,
We understand why this experience raised concerns for you. If you believed you were making a one-time purchase and later discovered subscription settings attached to the order, we understand why that felt frustrating and unexpected.
We also hear your concerns regarding the cancellation timing and shipping origin. Fulfillment and logistics can sometimes involve international shipping partners depending on inventory flow and destination, but we understand why you would have wanted clearer information and communication from the start.
And after requesting cancellation within hours of placing the order, we understand why the continued delays, lack of updates, and unresolved refund discussion left a negative impression.
We’d still appreciate the opportunity to review the order and shipment details more closely. Please feel free to email us at [email protected] so we can take another look from our side as well.
Mariel from KittySupps
