kittysuppsReviews of kittysupps.com

Response from kittysuppsMay 6, 2026

Hi, We understand why this experience has been extremely frustrating. Not receiving your original order within the expected timeframe, then seeing another charge after requesting cancellation, would understandably leave you very upset. We also hear your frustration regarding the refund discussion. If the order still hadn’t arrived from your side, we understand why a partial refund offer did not feel acceptable to you. Shipping delays can sometimes happen with courier partners, but communication and account handling should still feel clear and reliable throughout the process. We’re sorry the situation reached the point where you felt you needed to involve your bank. If you’d still like us to review the shipment and account details more closely, please feel free to email us at [email protected] Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Debbie, We understand why this experience was extremely upsetting for you. Unexpected subscription concerns, confusion around billing, and seeing charges appear on a card you did not expect would understandably cause serious frustration and concern. We also hear your concerns regarding the product itself and understand why that affected your confidence in continuing to use it. Customers should always feel fully informed about account settings, payment methods, and future shipments. We’re sorry the situation reached the point where you felt you needed to involve the bank and replace the card. We appreciate you taking the time to share your experience and concerns. If you’d still like us to review the account and billing details more closely, please feel free to email us at [email protected] Mariel from KittySupps

Response from kittysuppsMay 7, 2026

Hi India, Thank you for taking the time to update your review and share more about your experience. We’re genuinely glad to hear that the product itself ended up helping your cat. At the same time, we understand why the shipping delays, communication issues, and subscription concerns left a negative impression overall. Our subscription option is intended for customers who want automatic reorders, but we understand your feedback that this should feel clearer and more transparent during checkout. We also hear your frustration regarding the promotional emails while you were still waiting for updates on your order. We understand how that could feel disappointing and disconnected from the actual support experience you were having at the time. We truly appreciate both your honest feedback and the update regarding your cat’s improvement. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Gwen, We understand why this experience raised concerns for you. Waiting nearly a month for the first shipment and then seeing another order process almost immediately afterward would understandably feel frustrating , especially before you even had the opportunity to properly try the product. We also hear your concern regarding the subscription management link not working. Customers should always have clear and reliable access to manage or cancel future shipments without difficulty. And we understand why the overall experience affected your confidence in the product itself. Cats can react differently to supplements, and customers should feel comfortable and fully informed before deciding whether to continue use. We’d still appreciate the opportunity to review the account and subscription details more closely. Please feel free to email us at [email protected] so we can take another look from our side as well. Mariel from KittySupps

Response from kittysuppsMay 8, 2026

Hi Andrea, Es tut uns leid zu hören, dass Sie diese Erfahrung gemacht haben. Wir verstehen, warum Sie sich durch die Abo-Einstellungen und die Kommunikation nach der Kündigung unwohl gefühlt haben. Kunden sollten sich jederzeit klar informiert fühlen und ihre Bestellungen sowie Abonnements problemlos verwalten können. Unser Abonnement-System ist eigentlich dafür gedacht, Kunden automatische Nachbestellungen mit Rabatt anzubieten, damit das Produkt nicht ausgeht. Wir verstehen jedoch, dass dies frustrierend wirken kann, wenn es während einer stressigen Situation — besonders mitten in einem Tierarztbesuch — anders wahrgenommen wurde. Vielen Dank, dass Sie sich die Zeit genommen haben, Ihr Feedback zu teilen. Falls Sie möchten, können Sie uns gerne unter [email protected] kontaktieren, damit wir Ihren Fall genauer prüfen können. Mariel from KittySupps