This is a terrific product and third party tested. My two cats have been on this for six weeks and already I've seen positive changes. Five stars in customer support, too!
LA
Lubna A.
They are a SCAM
They are a scam. I made an order, and roughly 10 to 15 min later I emailed them asking to cancel the order.
They ignored me until next day.
Then I get a response saying they can't cancel it and I can get 20% refund and I can keep the products. I said no for both offers, I found out there are at least 3 sellers in amazon selling the same product with different product cover.
I emailed them again and said they ignored my request, and I showed them the 3 products I found on amazon and told them I won't be giving my cats something looks shady. They ignored me.
I emailed a follow up email. Ignored. I emailed another follow up email.
I get a response, they can't cancel, they still offered 20% refund keeping the products. I told them no to both again. I will be disputing this with my cc bank. Stay away please!
Edit to add: i have screenshots for all correspondence between Anna from Kittysupp and me ..
Response from kittysuppsMay 6, 2026
Hi Lubna,
We understand why this experience left you frustrated and uncomfortable with the purchase. If you requested cancellation shortly after placing the order, we understand why you expected a faster and clearer resolution instead of repeated back-and-forth communication.
We also hear your concerns regarding the product itself and the comparisons you later found online. Customers should always feel confident and fully informed about what they are purchasing for their pets.
Once an order enters processing there can sometimes be limitations on cancellation from the fulfillment side, but we understand why the repeated partial refund offers and delayed responses felt frustrating from your perspective.
We also acknowledge your point regarding the correspondence history and screenshots you kept throughout the process.
If you’d still like us to review the order and account details more closely, please feel free to email us again at [email protected]
Mariel from KittySupps
AL
Anthony L.
These guys are the REAL DEAL
There are lot of knockoffs for Kittysupps is what ive noticed and this is the legitimate brand, as I can tell from the product and customer service they are the real deal.
GL
GloLo
Anna has been very helpful
Anna has been very helpful and prompt about my orders. I really appreciate good customer service!
Response from kittysuppsDec 12, 2025
Thank you for your kind feedback. I'm glad to hear that I was able to assist you promptly and provide a great experience. We truly appreciate your support!
Kind Regards,
Anna from KittySupps
JD
Jon David - D'veed - N.
I didn't know this.
When you have to go someplace to pick up the order because it's not going to be shipped to you, they should tell you in advance.
Response from kittysuppsDec 12, 2025
Thank you for the feedback. We appreciate you raising this and agree that communication should always be clear in advance. We’re reviewing this to ensure expectations are clearly outlined going forward.
Kind Regards,
Anna from KittySupps
IL
Irina L.
This site provides false information
This site provides false information, using stolen images. For example, in an ad on fb, they pictures a woman who claimed to be a vet of 12 years standing at Hillcrest veterinary practice, telling about her experience with finding cats taurine deficient, major brands providing insufficient taurine and claiming that she tested multiple supplements and found only one good brand (the one this company is peddling - surprise). Image search reveals that the woman pictured is not a vet, rather a vet nurse at Silvania Vet hospital, whose picture was obviously stolen. Would you trust such unscrupulous company to tell you what is good for your cat?
EDIT: my review was published at 11.06pm (my time). The reply came at 11.14pm (my time) on the same day. Personally, I found it not a little surprising that in a space of 8 minutes the company could identify the previously unknown advertising problem, dismiss the marketer responsible, identify and pull all offending ads, manage to strengthen their procedures and draft a detailed response to boot. It may be I'm too cynical about the veracity of the response, but judge for yourself.
Response from kittysuppsDec 11, 2025
Hi there,
Thank you for raising this. We take accuracy and ethical marketing extremely seriously, and we want to clarify that this content did not originate from our internal team.
We work with a number of independent affiliate marketers, and it appears that one of them may have used an unauthorised image and misrepresented a testimonial without our approval. This is strictly against our guidelines.
As soon as your comment brought this to our attention, we launched an immediate review and have already taken action:
1. The affiliate responsible has been suspended pending investigation.
2. All related advertising has been removed.
3. We are reinforcing stricter compliance checks to prevent this happening again.
To be clear:
We do not use stolen images, and we do not claim individuals are veterinarians unless verified. Any improper content posted by third-party affiliates is not reflective of our standards, and we act quickly when it is identified.
We appreciate you taking the time to let us know.
If you have any links or screenshots that can help our review, please feel free to share them at [email protected]
MH
Mary H.
I received another product i didn't…
I received another product i didn't order and have been told I can't have a refund.
Response from kittysuppsDec 11, 2025
Hi there,
We’re really sorry to hear about this experience — receiving an extra product is absolutely not the standard we hold ourselves to at KittySupps.
This situation sounds like a mix-up, and it should never result in you being refused help. Our policy is clear: if a customer receives an incorrect or extra item, we fix it immediately with either a replacement or a refund.
To resolve this quickly, could you please reach out to us at [email protected] with your order number? Our team will prioritise your case and make sure you get the outcome you prefer.
Thank you for bringing this to our attention — we’ll make it right.
CW
Carolyn W.
Poor customer service
It took forever to get my order and then your feeding chart is ridiculous. My cat weighs 17 pounds there isn’t even a section for some cat weighing that much you use kilograms and all of that kind of stuff I need weight and tablespoons or whatever not the way you have it I reached out to customer service and not heard one word so I am not happy with you at all. I would like to help my cat, but I can’t figure out how much to give him.
Response from kittysuppsDec 11, 2025
Hi Carolyn,
Thank you for your feedback. We reviewed your case and found that the dosing confusion came from incorrect information shared by an external affiliate marketer, not from KittySupps. We have already removed them to prevent this from happening again.
Our product uses scoop measurements, which is why a scoop is included. We will send you the correct dosage for a 17 lb cat privately so you can start right away.
We also checked our system and did not receive your earlier message. We are fixing this on our end and will assist you immediately.
We are committed to resolving this for you and helping your cat safely.
Kind Regards,
Anna from KittySupps
