kittysupps Reviews | Read Customer Reviews of kittysupps.com

kittysupps Reviews | Read Customer Reviews of kittysupps.com

kittysupps reviews

1,184 approved reviews, newest moderated first

Kimberly
Dec 24, 2025
DO NOT ORDER from KITTYSUPS
DO NOT ORDER from KITTYSUPS. Ordered from kittysupps on 11/21/25 and they sent an email with shipment notification and a fake tracking number. I’ve emailed them asking for a real tracking number and was told to track on their website which continues to say order shipped and then shipment delayed arriving late. It’s been over a month. No delivery. No refund. Generic emails apologizing. First email after the shipment notification email stated that my shipment was being delayed due to lack of fresh inventory and increased demand. Was also sent several marketing emails with discounts and promotions. So they’re promoting and product that they cannot keep in stock and cannot ship timely because they’re running out of stock due to high demand? I call b.s. This company is a scam. I am now disputing it with my credit card company.
Response from kittysuppsMay 6, 2026
Hi Kimberly, We understand why this experience raised serious concerns. Waiting over a month without delivery, while only seeing repeated delay notices and generic updates, would understandably make you lose confidence in the process. We also hear your frustration regarding the tracking information. Shipment updates should feel clear and reliable, especially when customers are actively trying to locate an overdue order. Inventory and courier delays can sometimes affect fulfillment timelines, but we understand why receiving promotional emails during an unresolved shipping issue felt frustrating and contradictory from your perspective. We’re sorry the situation reached the point where you felt you needed to dispute the charge through your credit card company. If you’d still like us to review the shipment and account details more closely, please feel free to email us at [email protected] Mariel from KittySupps
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MaryAnn R.
Dec 23, 2025
Never received order-fake company
In November, 2025, I ordered Taurine Supplements from Kitty Supps and as of today, December 23, 2025, I have not received them. When I went to their site, a "suspicious site" notice popped up, indicating they could be fake. My account has been charged and no product received! Don't buy from them. We all need to be more vigilant in how we order on-line. UPDATE. Finally received the order. Will never order again.
Response from kittysuppsMay 6, 2026
Hi MaryAnn, We understand why this experience caused concern. Waiting that long for an order after already being charged would understandably be frustrating, especially when website warnings and shipment delays added even more uncertainty around the purchase. We’re glad to hear the order was ultimately delivered, though we understand the overall experience still left a negative impression for you. Shipping delays and website access issues can understandably affect customer confidence, and we appreciate you taking the time to share your experience and update. Mariel from KittySupps
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Teresa G.
Dec 22, 2025
They charged my debit card without my…
They charged my debit card without my knowledge. They said I signed up for a subscription when I did not. Also on my invoice there was an unknown last 4 numbers of a debit card but my bank shows that they charged my debit card for over $88.
Response from kittysuppsMay 6, 2026
Hi Teresa, We understand why this situation raised serious concerns. Unexpected charges and confusion around payment details would understandably make anyone uncomfortable, especially when the card information shown on the invoice did not appear to match what you expected. We also hear your concern regarding the subscription. Customers should always feel fully informed about future billing and have clear visibility into their account and payment settings. Billing and account concerns like this should be reviewed carefully and handled promptly. We’d appreciate the opportunity to look into this more closely with you. Please feel free to email us at [email protected] with the order details so we can review the account and charges from our side as well. Mariel from KittySupps
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Lorenzo Z.
Dec 20, 2025
The stuff comes from China
The stuff comes from China. Is it 'tested" in China too? Have been waiting 16 days so far. No product. Tracking number is Asian, NOT American.
Response from kittysuppsMay 6, 2026
Hi Lorenzo, We understand why the shipping experience raised concerns for you. Seeing an international tracking number and waiting over two weeks without delivery would understandably make you question where the shipment is coming from and how the fulfillment process works. Shipping and logistics can sometimes involve international fulfillment partners depending on inventory flow and destination, but we understand why you would have expected clearer information and delivery expectations from the start. We also hear your frustration regarding the lack of product movement after 16 days. Delays once shipments are in transit can unfortunately happen with courier partners, but we understand how discouraging that feels when you’re still waiting for the order. If you’d like us to review the shipment status more closely, please feel free to email us at [email protected] with your order details. Mariel from KittySupps
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Charles P.
Dec 19, 2025
Ordered this product in November
Ordered this product in November. They confirmed that they had shipped it, but it never arrived. Then, turns out, like many others that I had unknowingly signed up for a subscription so they shipped it in December, at a higher price. It has also never arrived. It does ship from China, but it says that they shipped it December 6 and it is now December 19. They claim that they have canceled my subscription, but they have yet to tell me the truth.
Response from kittysuppsMay 6, 2026
Hi Charles, We understand why this experience caused so much frustration. Not receiving your original order, then seeing another shipment generated afterward at a different price, would understandably make you lose confidence in the process. We also hear your concerns regarding the subscription and cancellation requests. Customers should always feel fully informed about future shipments and confident that once a cancellation is confirmed, no additional orders will continue processing. Shipping delays can sometimes happen with international courier and fulfillment partners, but we understand how discouraging it is when tracking updates don’t seem to match the actual delivery experience. We’d still appreciate the opportunity to review the account and shipment details more closely. Please feel free to email us at [email protected] so we can take another look at the subscription status and order history from our side as well. Mariel from KittySupps
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Thornhill
Dec 19, 2025
Don’t know if I received it
Don’t know if I received it. I’m giving my cats Taurine is that what you sent me. Please advise me.
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Peggy Farrell W.
Dec 16, 2025
BEWARE Fraudulent Company
BEWARE!!!!I wish there was an option to select no star! Do not purchase from this company. Asia! They state they are in USA, fraud! My kitty supplement was shipped in a pre-used postage bag, stamped by USPS as fraudulent postage, requiring me to pay $8 dollars. I am tossing supplement. Do not trust it to give it to my kitties. Lesson Learned
Response from kittysuppsMay 6, 2026
Hi Peggy, We understand why this experience raised serious concerns for you. Receiving a package in that condition, especially with unexpected postage issues and additional charges upon delivery, would understandably damage your confidence in both the shipment and the product itself. We also hear your concern regarding trust in the product after receiving it that way. No customer should feel uncertain or uncomfortable about using something intended for their pets. We appreciate you taking the time to share your experience and feedback. If you’d still like us to review the shipment and order details more closely, please feel free to email us at [email protected] Mariel from KittySupps
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Matthew S.
Dec 16, 2025
I placed an order with this "company"…
I placed an order with this "company" on November 15th. Immediately after the order was placed I received an email telling me I was automatically (involuntarily) subscribed to receive it monthly. It took me numerous clicks & emails to get that automatic subscription stopped. On the 20th a "tracking" check said the package was on the way with no delivery date specified but after that it showed the same thing without update. It's now the 16th of December & I have not received my package. I have contacted "Anna" twice & she replies with the same canned response each time: she's making the shipment check a "priority" & if I don't receive it I will get a partial refund & a discount on my next purchase & nothing after that. Now their website has removed the tracking number & stated "delivered" although it definitely wasn't delivered to me. This company is a fraud & should be avoided at all costs.
Response from kittysuppsMay 6, 2026
Hi Matthew, We understand why this experience became so frustrating. Waiting over a month without receiving the order, while seeing inconsistent tracking updates and delivery information, would understandably make you lose confidence in the process. We also hear your concerns regarding the subscription setup and the difficulty you experienced trying to stop future shipments. Customers should always feel fully informed and in control of their account settings from the start. And we understand your frustration with receiving repeated generic responses while the shipment still remained unresolved. Communication should feel clear, specific, and helpful , especially when an order appears delayed or incorrectly marked as delivered. We’d still appreciate the opportunity to review the shipment and account details more closely. Please feel free to email us at [email protected] so we can take another look at the tracking history and subscription concerns from our side as well. Mariel from KittySupps
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