Carol M.
Claimed I purchased the subscription option
I placed an order for the Taurine supplement in November as a one-time purchase and received an email a few weeks later that the next shipment would be mailed out on 12/8. I contacted them via customer support email and stated that I didn't purchase the subscription program. The agent stated that they couldn't refund my money because the item was already shipped, but would give me a 20% discount on the purchase. I never got the discount nor the new shipment. I have since entered a dispute with my credit card company and have received a credit from them.
Response from kittysuppsMay 6, 2026
Hi Carol, We understand why this experience was frustrating. If you believed you were making a one-time purchase and then received a reorder notification afterward, we understand why that caused confusion and concern. We also hear your frustration regarding the shipment and refund discussion. If a refund or discount was discussed, we understand why not seeing it reflected afterward only added to the disappointment. And if the replacement shipment never actually arrived, that understandably made the entire situation feel unresolved from start to finish. We’re sorry the experience reached the point where you felt you had to dispute the charge through your credit card company. We’d still appreciate the opportunity to review the order and account history more closely. Please feel free to email us at [email protected] so we can take another look from our side as well. Mariel from KittySupps