kittysuppsReviews of kittysupps.com

Response from kittysuppsMay 6, 2026

Hi Alyssa, We understand why this was frustrating. Waiting over a month without receiving your first order and then seeing another shipment and charge go through before the original even arrived isn’t how this should have been handled. Once shipments are with the courier, delays can unfortunately happen outside our direct control, but there should still be clear communication and proper handling of account settings from our side. We also hear your concern around the repeat shipment. Subscription and reorder settings should always be transparent and fully within your control. This isn’t the experience we want anyone to have, and we take feedback like this seriously. If you’re open to it, please contact us at [email protected] so we can review your account and make sure everything is properly addressed. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Lori, We understand why this experience was frustrating. Waiting nearly a month for your first order and then seeing another shipment scheduled before you’d even had the chance to properly try the product isn’t how this should have been handled. You should always have full control over any reorder or subscription settings, and if you requested cancellation, that should have been addressed clearly and promptly. We’re also sorry to hear your cats became unwell after trying the product. Stopping use was the right decision, and your pets’ wellbeing should always come first. This isn’t the experience we want anyone to have, and we take feedback like this seriously. If you’re open to it, please contact us at [email protected] so we can review your account and concerns more closely. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Furiku, We understand why this upset you. A lot of customers simply want to try the product once first, especially to see if their cats will even accept it, and it’s frustrating when a reorder catches you off guard afterward. And when your cats didn’t like it to begin with, that understandably made the subscription issue even more disappointing. We also hear your concern after seeing other customers struggle to get support responses. Nobody should feel like they need to involve their bank just to stop future charges. We’d still like the opportunity to look into this properly for you. Please feel free to email us at [email protected] so we can review your account and make sure everything is sorted out correctly. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Diane, We understand why this experience left you disappointed. If the product you received didn’t match what you expected from the advertising, along with missing items from your order, that would understandably affect your confidence in the product. We also hear your frustration around the subscription and refund process. If you intended this to be a one-time purchase, that should have been clearer and easier to manage from the start. And regarding the order itself, receiving fewer tubs and missing gifts is obviously not the experience you were expecting when placing the order. We’d still appreciate the chance to look into this properly for you. Please feel free to email us at [email protected] so we can review the order, subscription settings, and shipment details more closely. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Melanie, We can see why this experience frustrated you. If you requested cancellation shortly after placing the order, you expected a straightforward answer, not conflicting updates and repeated back-and-forth. Once an order enters processing, there can sometimes be a short overlap where labels are created before courier movement actually updates, but we understand why the explanations you received felt inconsistent and only added to your frustration. We also hear your point about the communication style. Repeated generic responses can understandably make customers feel unheard, especially when they’re trying to resolve something simple. We’d still like the chance to review this properly with you. Please feel free to email us at [email protected] with your order details so we can take a closer look at what happened here. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Lori, We’re very sorry for your loss. Reading this, we understand why the entire experience became even more upsetting for you. Finding the product different from what you expected, then dealing with another shipment after trying to cancel it, understandably damaged your trust in the process. We also understand why the ingredient information and product appearance raised questions for you after opening it. And given the circumstances with your cat passing away, we can see why continuing shipments and refund discussions felt especially difficult and frustrating. We appreciate you taking the time to share this feedback, even during such a hard time. If you’d still like us to review the account and order history more closely, please feel free to email us at [email protected] Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Shireen, We’re very sorry for your loss. Given the circumstances, we understand why this experience felt especially upsetting. If you were expecting to return an unopened product based on the policy shown on the website, we understand why the response you received afterward felt frustrating and inconsistent, especially with the difference between the credit discussed and the one ultimately processed. We also hear your concern regarding the missing grooming brush from the order. That understandably added to the disappointment. We appreciate you taking the time to share your experience. If you’d still like us to review the order and refund details more closely, please feel free to email us at [email protected] Mariel from KittySupps