kittysuppsReviews of kittysupps.com

Response from kittysuppsMay 4, 2026

Hi Chrisann, Thank you for sharing this, we understand why this was frustrating. Being enrolled in auto-ship when you didn’t intend to, and concerns around the return policy, should have been clearer from the start. This wasn’t handled to the standard you should expect from us, and we take responsibility for that. We’re glad to hear your auto-order was refunded, but your experience overall should have been smoother and more transparent. You should always have full control over your subscription and a clear understanding of our policies. If there’s anything still unresolved, we’re here to help, please feel free to reach out to [email protected] and we’ll take a closer look. Mariel from KittySupps

Response from kittysuppsMay 4, 2026

Hi Bonnie, Not receiving your order and seeing it marked as delivered when it wasn’t is understandably frustrating, we’re really sorry for this. Once a shipment leaves our facility, it’s handled by the courier, and situations like this can happen on their end. That said, this wasn’t handled to the standard you should expect from us, and we take responsibility for that, especially in how this was followed up and communicated to you. You shouldn’t be left without answers or resolution in a situation like this. If you’re open to it, we’d like to personally review your order and work toward a proper resolution. Please email [email protected] and reference this review, and we’ll take this on as a priority. We understand why this has affected your trust, and we don’t take that lightly. Mariel from KittySupps

Response from kittysuppsMay 7, 2026

Hi Amanda, We appreciate you taking the time to provide such detailed feedback and updates about your experience. We understand why the long shipping times and your cat’s reaction to the product made the overall experience disappointing for you. Cats can be very sensitive to dietary changes, and starting with a much smaller amount before gradually increasing it can sometimes help reduce digestive upset and improve acceptance. We also appreciate your feedback that clearer “getting started” guidance on the packaging would have been helpful from the beginning. We’re glad to hear you may have noticed some increase in activity, even if the changes have otherwise been subtle so far. As with many supplements, results can vary depending on the cat’s age, diet, and individual health needs. Thank you again for sharing both the positives and negatives of your experience , feedback like this is genuinely valuable. Mariel from KittySupps

Response from kittysuppsMay 4, 2026

Hi Stephanie, Not receiving your order is understandably frustrating, we’re really sorry for this. Once a shipment leaves our facility, it’s handled by the courier, but this still wasn’t the experience you should have had, and we take responsibility for that. If you’re open to it, we’d like to personally review your order and make sure this is resolved properly. Please email [email protected] and reference this review, and we’ll take this on as a priority. Mariel from KittySupps

Response from kittysuppsMay 4, 2026

Hi Judith, Being charged for an order you didn’t place is understandably frustrating, we’re really sorry for this. This wasn’t handled to the standard you should expect from us, and we take responsibility for that. You should always have full control over your orders and any subscription settings, and this should not have happened. We also understand how the delay with your first order added to this experience, that’s not how this should have gone overall. If you’re open to it, we’d like to personally review your account and make sure everything is resolved properly, including the charge you mentioned. Please email [email protected] and reference this review, and we’ll take this on as a priority. We understand why this has affected your trust, and we don’t take that lightly. Mariel from KittySupps