kittysuppsReviews of kittysupps.com

Response from kittysuppsApr 3, 2026

Hi Jennifer, We are truly sorry this has been your experience and we understand completely why you are angry. This is not how we want any customer to feel and we want to make it right. Please email us at [email protected] with your account details and a senior member of our team will personally review every charge on your account and work with you toward a full resolution. You deserve that and we are committed to making sure you get it. Mariel from KittySupps

Response from kittysuppsMay 4, 2026

Hi Susan, Being placed on auto-ship when you didn’t intend to, returning the product, not receiving a refund, and then being charged again is not acceptable. We’re really sorry for this. This wasn’t handled to the standard you should expect from us, and we take responsibility for that. You should have full control over your subscription, and once you requested cancellation and returned the product, this should have been resolved clearly and fairly. If you’re open to it, we’d like to personally review your account and make sure this is fixed properly—including your cancellation, charges, and refund. Please email [email protected] and reference this review, and we’ll take this on as a priority. We understand why this has affected your trust, and we don’t take that lightly. Mariel from KittySupps

Response from kittysuppsMay 6, 2026

Hi Charlene, Some cats can be very sensitive to changes in smell or taste, especially with supplements mixed directly into their regular food. You could try starting with a much smaller amount first , even just a tiny sprinkle, and gradually increase it over several days so your cat can adjust more slowly. Some customers also find it helps to mix it into a stronger-smelling wet food, treats, tuna water, or broth to mask the scent a bit better. Hopefully that helps your cat ease into it more comfortably 🤍 Mariel from KittySupps

Response from kittysuppsMay 4, 2026

Hi Tiffany, Not receiving your order and not getting a response when you reached out is understandably frustrating, we’re really sorry for this. This wasn’t handled to the standard you should expect from us, and we take responsibility for that. If an order hasn’t arrived, it needs to be properly investigated and resolved, not left unanswered. You shouldn’t be left out of pocket in a situation like this. If you’re open to it, we’d like to personally review your case and make sure this is fixed. Please email [email protected] and reference this review, and we’ll take this on as a priority. We understand why this has affected your trust, and we don’t take that lightly. Mariel from KittySupps