kittysuppsReviews of kittysupps.com

Response from kittysuppsMar 21, 2026

Hi Debbie, We are truly sorry. Coming to us within the return window with an unopened product and a cat who simply will not eat it, only to receive a response that did not reflect the commitment we make to our customers, is not okay and we completely understand why you are frustrated. You deserved a clear, honest, and fair response from the very first time you reached out, and it is clear that did not happen. The gap between what our website promises and what you experienced is something we want to address directly and personally. We would like the chance to look at your specific situation with fresh eyes. Not a template response, not a percentage offer, but a real person going through your case properly and working toward a resolution that actually feels fair to you given the circumstances. Please email us at [email protected] and reference this review, and ask specifically for your case to be escalated for senior review. We want to go back through everything and make sure you are treated the way our policies actually promise. You deserve that much at minimum, Debbie, and we are not done here until you feel this has been handled properly. - Mariel from KittySupps

Response from kittysuppsMar 21, 2026

Hi Katherine, Cats who love it and results you are happy with, that is so wonderful to hear and it genuinely makes us smile! We are really glad it has been a good experience for them. We completely understand why the subscription felt unexpected though, and we are sorry that caught you off guard. We know that in the moment of placing an order, details can genuinely be easy to miss, and your frustration is completely valid. If you would like the subscription cancelled or have any questions about your account, please email us at [email protected] and we will take care of it for you personally and right away. No fuss, no back and forth, just a clean and clear resolution so you only ever receive what you actually want. Thank you for still taking the time to share the positive experience your cats have had, Katherine. That means a lot to us. 💛 - Mariel from KittySupps

Response from kittysuppsApr 3, 2026

Hi Wendy, You chose a resolution, we agreed to it, and then we walked it back. That is on us, and we are genuinely sorry. Everything that followed, the delays, the lack of replies, the coupon, none of it came close to what you actually deserved after an experience like this. You know the USVI better than we do, and we should have trusted that when you told us waiting on that shipment wasn't a real solution. Instead we kept you waiting for nearly three weeks with nothing to show for it. That is not acceptable and we are not going to dress it up as anything other than a failure on our part. We want to make this right properly. Please email us at [email protected] and reference this review so your case is flagged for immediate senior attention. We would like to go back to the option you originally chose and actually follow through on it this time. You have been more than patient, Wendy. Please give us the chance to finally get this right. Mariel from KittySupps

Response from kittysuppsApr 3, 2026

Hi Bryn, We are so sorry you have been sending emails without hearing back. Our team responds to every message we receive, so it is possible our replies have been landing in your spam or junk folder without you knowing. Please check there and add [email protected] to your safe senders list so nothing gets filtered going forward. We absolutely want to make sure no further charges go through for you. Please email us directly at [email protected] with your account details and we will personally confirm your cancellation in writing and make sure everything is sorted. You will hear back from a real person and we will not leave this unresolved. Mariel from KittySupps

Response from kittysuppsApr 3, 2026

Hi Bryn, We are so sorry you have been sending emails without hearing back. Our team responds to every message we receive, so it is possible our replies have been landing in your spam or junk folder without you knowing. Please check there and add [email protected] to your safe senders list so nothing gets filtered going forward. We absolutely want to make sure no further charges go through for you. Please email us directly at [email protected] with your account details and we will personally confirm your cancellation in writing and make sure everything is sorted. You will hear back from a real person and we will not leave this unresolved. Mariel from KittySupps

Response from kittysuppsApr 3, 2026

Hi Jeff, Paying for something a month ago and receiving nothing, not even an update, is completely unacceptable and we are truly sorry. You deserved better than this from the start. Please email us at [email protected] with your order details and we will find out exactly what happened and make sure you receive a full resolution. We do not want you left out of pocket and we want to fix this for you personally. Mariel from KittySupps

Response from kittysuppsMay 3, 2026

Hi Ellisha, Thank you for taking the time to share this—we really appreciate the balanced feedback. We understand your point around the subscription. It should always be clear and easy to manage, so we’re glad to hear you were able to cancel it without any trouble. We’re also happy to know delivery was within a reasonable timeframe. As you continue using it, we hope you start to see positive results, and we’d appreciate any updates you’re open to sharing. Thank you again for giving us a try and for your thoughtful review—it means a lot to us. Mariel from KittySupps

Response from kittysuppsMay 3, 2026

Hi Grace, Thank you so much for sharing this—we truly appreciate it. We’re really glad to hear your cat’s coat is softer and that you’re happy with the product overall. We’re sorry the bottle arrived dented—that’s not ideal, but we’re glad everything inside was still fine. We’ll continue working to improve packaging so it arrives in perfect condition. It’s also great to hear our team was able to respond quickly and support you. Thank you again for your trust and support—it means a lot to us. Mariel from KittySupps