Helps my cat's immune system. She doesn't get sick as often. Would give 5 stars but the price is a bit high for what you get.
Response from kittysuppsApr 30, 2026
Hi Rosie,
Thank you so much for your feedback—we really appreciate you taking the time to share it. We’re glad to hear that your cat is staying healthier and getting sick less often—that’s exactly what we hope to see.
We also understand your point about pricing, and we truly value your honesty. We’re always working to make sure the quality and results provide real value, and your support means a lot to us.
Thank you again for your trust—we’re glad to have you and your cat with us.
Mariel from KittySupps
EN
Elizabeth N.
Defrauded me out of shipping fee...I…
Defrauded me out of shipping fee...I received the product on time, however, they used what the USPS delivery person said was a false postage paid mailing label and I got stuck with paying the shipping fee again, $9.80. This is fraud and I will never do business with this company again, no matter how good the product is.
This is additional information. The shipment was sent through the USPS, not some secondary shipper. The delivery person himself said that the shipping label was typical of the fake postage paid labels (his words) that they more and more often see where the buyer is left paying the postage. There is no other way this could happen except as an intentional act of the shipper or their agent which is why I used the strong word of "defrauded." The company advertised "free shipping." (Perhaps if it is not free outside of Canada they should say so in their advertising.)
I did not even take the time before to also complain that I tried to remove the subscription checkmark, but it must have been added again after the fact because I was just charged again for a recurring subscription but the order was already in the mail. I have not yet received the order yet but am concerned there will be another shipping cost due. I have since emailed them to cancel the subscription but they did not offer to cancel the charge since it had already been shipped. I will be stopping the payment through my credit card if it has not come by the time I get the statement.
I had purposely wanted to avoid a subscription because I wanted to go to review sites to check out what others had experienced with this company and product. I found the review decidedly mixed with a lot of people experiencing difficulty ending subscriptions, although generally the product seems to be ok.
I have told this company that I do not intend to purchase from them again, even if the product is ok. The company is just too unreliable, and that seems to be a pattern, based on reviews as well as my own experience.
.
Response from kittysuppsApr 26, 2026
Hi Elizabeth,
We’re truly sorry for what you experienced, being asked to pay an additional shipping fee upon delivery is understandably frustrating, and we completely understand why this raised serious concerns.
We want to be very clear that this is not the experience we intend for any of our customers. What you described may be related to how the local carrier handled the delivery, but that does not change the fact that you were put in an unfair position, and we take that seriously.
We would really appreciate the chance to look into this properly for you and make this right. Please email us at [email protected] with your order details and a reference to this review, and we will review the situation personally, including the additional fee you were charged and work toward a fair resolution.
We understand that trust has been affected here, and we don’t take that lightly. We genuinely hope to have the opportunity to address this for you directly.
Mariel from KittySupps
JU
Justin
***** Do not buy from KittySupps *****
***** Do not buy from KittySupps *****
AVOID! THIS IS A SCAM. Buy pet Taurine from Walmart for $9 (or anyone else).
I made a single valid purchase from KittySupps on 12/11/2025. I did not sign up for any subscription.
However, they automatically enrolled me in a recurring subscription and charged my card $99.86 each month.
I cancelled the subscription on 4/10/2026, but they still shipped me another unwanted order on 4/20/2026.
When I contacted support, they only offered a partial refund and tried to brush it off. This is a clear pattern of deceptive billing practices, signing customers up for subscriptions without consent and making it extremely difficult to stop the charges or get money back.
I had to escalate the issue and am now disputing the charges with my credit card company.
They use sneaky subscription tricks that cost you money even after you cancel. Save yourself the headache and stay away.
04/28/2026 Update to their response:
Anna from your support team assured me that my case had been escalated to billing. She promised to cancel all active subscriptions linked to my account and process the full refund of the four unauthorized charges totaling $399.44. She specifically said she would personally update me within 48 hours with confirmation.
It has now been more than 5 days with zero communication or follow-up from anyone at KittySupps.
Their response in TrustPilot is fake and words only. I am disputing with my Credit Card company and have reported them to the FTC. This is a scam, they've been open for 8 months and bet they're out of business before users can get their money back.
Response from kittysuppsApr 26, 2026
Hi Justin,
We’re very sorry to read this, and we understand why you’re feeling frustrated and concerned. What you’ve described, being charged after believing you did not opt into a subscription, and receiving an order after cancellation should not leave you feeling this way, and we take that seriously.
We want to be clear that our intention is always to be transparent about subscriptions and give customers full control over their account. That said, what matters most here is your experience, and it’s clear we fell short of what you expected.
We would really appreciate the opportunity to review your case personally and make sure everything is handled properly. Please email us at [email protected]
with your order details and reference this review, and a senior member of our team will go through your account step by step, confirming your cancellation, reviewing the charges, and making sure you are not left out of pocket.
We understand that trust has been impacted here, and we don’t take that lightly. We genuinely hope you’ll allow us the chance to resolve this directly with you.
Mariel from KittySupps
SS
Susan S.
Customer Service Sucks
I have been getting supplements f r om this company for almost a year and the deliveries have gotten out of control. I am unable to speak to a human and my emails get no response. Iam continuing to get billed and my bank is uselless.
Response from kittysuppsApr 26, 2026
Hi Susan,
We’re very sorry to read this, especially after you’ve been with us for so long. What you’ve described, feeling unable to reach a real person, not receiving responses, and continuing to be billed is understandably frustrating and not the experience we want for any customer.
We take full responsibility for the fact that this hasn’t been resolved for you sooner. You should never feel unheard or stuck in a situation like this.
We want to fix this for you right away. Please email us directly at [email protected] with your account details and reference this review, and we will personally review your account , confirm your subscription status, stop any future charges, and go through everything with you step by step to make sure this is fully resolved.
We understand that your trust has been impacted, and we don’t take that lightly. We genuinely hope you’ll allow us the chance to make this right.
Mariel from KittySupps
CP
Cynthia P.
I needed to delay my subscription or…
I needed to delay my subscription or cancel it I have to many jars I only hav 3 cats. I give them a scup in the morning. It is hard to figure out if I am giving them the right amount.
Response from kittysuppsApr 26, 2026
Hi Cynthia,
Thank you for sharing this, we really appreciate it. We completely understand how managing subscriptions and figuring out the right amount can feel a bit overwhelming, especially with multiple cats.
You can absolutely adjust your subscription to better fit your needs, whether that’s delaying, reducing, or canceling it, whatever works best for you. If you’d like, our team can also help guide you on the right serving amount based on your cats, so you feel more confident with it.
Please feel free to reach out to us at [email protected] and we’ll be happy to assist you with both your subscription and dosing.
Thanks again for your support—we’re here whenever you need us.
Mariel from KittySupps
JR
Julie R.
Bad product, bad business
Really shady business practices. The product doesn't work. I was enrolled in autorenew without my consent, at least not in any transparent way. I caught the autorenewal immediately, while my order was being processed and told them to stop processing it, not send it and refund me. They mailed it anyway. I requested a refund (as their policy online states) and they said they would refuse it. This is an unethical business. Buyer beware.
Response from kittysuppsApr 26, 2026
Hi Julie,
We’re very sorry to read this, and we understand why you’re feeling frustrated and concerned. What you’ve described being enrolled in a subscription without clear awareness, requesting a cancellation while your order was still processing, and then receiving it anyway is not the experience we want any customer to have.
We want to be transparent that our system begins processing orders quickly once they are placed, which can sometimes make last-minute cancellations difficult. That said, we understand that this does not change how this felt on your end, and we take responsibility for not handling your request in a way that left you feeling properly supported.
We would really appreciate the opportunity to review your case personally and make this right. Please email us at [email protected] with your order details and reference this review, and a senior member of our team will go through everything step by step, reviewing your subscription, the timing of your request, and working toward a fair resolution.
We understand that trust has been affected here, and we don’t take that lightly. We genuinely hope you’ll allow us the chance to resolve this directly with you.
Mariel from KittySupps
JE
jennawl
Easy to use
My cats seem more lively and their eyes are brighter, but I noted one of them was throwing up more than usual after starting the taurine. But overall I'm happy with the results. We'll see what their vet says at our next visit.
Response from kittysuppsApr 26, 2026
Hi Jennawl,
Thank you for sharing this. We really appreciate your feedback. We’re glad to hear that your cats seem more lively and that you’re seeing positive changes overall.
At the same time, we’re sorry to hear that one of your cats experienced some vomiting after starting the taurine. That’s definitely not something we want to overlook. While every cat can respond differently, we always recommend pausing use and checking with your vet, especially if symptoms continue.
If you’d like, please feel free to reach out to us at [email protected], we’d be happy to take a closer look with you and help however we can.
We truly appreciate your trust and hope everything goes well at your next vet visit.
Mariel from KittySupps
LA
Laurab
Scam company doesn’t stand behind their product
This company refuses to give me a refund when I first ordered. It took several weeks probably like six to get to me and when I tried the product, it did not work. My one cat continued to vomit and now the other cat started vomiting. Once I stopped the product both cats stopped vomiting I canceled the order. Tried to return what I had was unsuccessful with that then just today they charged me again for another order that they are processing and shipping out. I contacted them to cancel this because I canceled it before and they said it’s too late to cancel the order or refund my money. They can only give me back 10% and I can keep the product.. I told him they need to stand behind their product and I want my money back and I have yet to hear from them. This is a horrible company and I do not recommend anybody using them in the future.
Response from kittysuppsMay 3, 2026
Hi Laurab,
We’re very sorry to read this, and we understand how frustrating and concerning this experience has been—especially with your cats’ reaction and the difficulty you’ve had getting this resolved.
If you noticed those symptoms, stopping use was the right decision. Your cats’ wellbeing always comes first, and we take concerns like this seriously.
What you’ve described around your refund request, cancellation, and being charged again shouldn’t have happened. This wasn’t handled to the standard you should expect from us, and we take responsibility for that.
If you’re open to it, we’d like to personally review your account and make sure this is resolved properly, including your cancellation and refund request. Please email [email protected] and reference this review, and we’ll take this on as a priority.
We understand that your trust has been affected, and we don’t take that lightly.
Mariel from KittySupps
