Shimpei
Worst customer service ever
I ordered a polo shirt and a short on May 30th. Then a week later, I texted them because I didn't receive a dispatch email at the time. They told me that a polo is not in stock and need to arrange the products. It takes 3-4 days to do it they said. However, I received an email which says my order has been shipped out. It was just few hours later since I received the first email. These all happened on May 30th. I have tracked several times since it was shipped out but the tracking information has never updated until June 20th. I called DHL Japan to figure it out then they told me that my package has not even been picked up. It might be in Florida or somewhere I don't know, anyway DHL said it seems like the invoice was registered but it's not picked up yet. I texted KITH to investigate what is going on with my package and they have never replied until June 22th. I texted them on the same day to let them know that I am declining the payment. This is surely the worst experience I have ever had. I think selling products they don't have is a kind of problem even though they charge on the same day as customers ordered. I don't know what the truth is, however I feel like I'm just scammed. I am so disappointed. I should have read here.

