Sneakers, apparel, shoes, boots, Ronnie Fieg, ASICS, Nike, Mercer Pant, Bleecker, Gel Lyte, adidas, Just Us, Filling Pieces, New Balance, Jordan, Kithstrike
KITH (kith.com) has 578 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Excellent
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578 approved reviews, newest moderated first
Simon C.
Love the site, love the products, wish the customer service and communication was better as well as the agreed timescales followed on the web site. Still waiting for updates on my purchase. Think in future I’ll stick to resale sites and pay the extra to save myself the hassle.
Response from KITHJan 17, 2023
Hi Simon, we apologize for any delays you experienced during our busy holiday season. We try our best to fulfill orders as quickly as we can.
Derrick C.
So sad this is one of my favorite brands but their online customer service with Ray has just been unrealistic. I work in customer service and this guy truly just doesn’t give a fuk. So disappointing because I really do love their clothing but this experience has just turned me off.
Nikolay M.
Probably my worst experience in an online shopping despite my friends advice not mess with them !!! I tried to buy two pairs of shoes to avoid the expensive shipping but I received message that one of my order is cancelled. On the next day the shoes appeared on the site again and I asked why I didn't receive them,of course without an answer. After I asked for my money, I was told that they couldn't return it because my goods would be sent again, of course it was a lie. After a week of waiting without an answer, I again asked what was going on and then I was told that I would get a refund. It cost me about 10 days of wasted time. I would never shop with them again. Very bad customer service
EJ
Being from Australia Kith drop at around 3AM stayed up for the New York Knicks collaboration, check out went smoothly was able to complete purchase, even checked again after purchase and there was still stock, 40min later received a cancellation order and now is out of stock, just disappointed as a customer overseas to know there was still stock after purchase and to have your order cancelled is unacceptable.
Tim
I had a seamless experience with the brand. The customer service team online were able to understand my issue and resolve it rather quickly. 10/10 would recommend.
nb
I honest to god love kith's clothes and designs but the customer service is truly abysmal. It takes forever to get a response and it not at all a flexible service. The website and app are both super glitchy.
Response from KITHSep 15, 2022
Hi there, thanks for your feedback, we'd love to be able to assist you on any issues you're experiencing with our site or app. We do our best to get back to our customers in a timely manner so we apologize for any delayed responses on our end. Please feel free to email us at [email protected] or reach out to us on twitter for a quicker response if there's anything we can do to help.
Jessica
If I could rate a 0 star o would. If you return something you can only get credit. Not worth it. I don’t believe in companies that are quick to take your money but won’t give it back.
Woody B.
I visited the Kith location on Flatbush and Bergen st in Park Slope, and it seemed to me that the only person working was the manager. There was at one point 5 different groups of people he was helping at one time. This is unfair to him. How is the manager supposed to over see the floor if he’s working the floor alone with no support? I wanted to purchase some clothing but I couldn’t because he was too busy and no one else was around so I left. Not good.