KITHReviews of kith.com

Kith online is A.i. And generic. In store is damn near thrift shop if you like other people previously returned/worn/touched items.

Orders three pair of custom Knicks Nike over 100 days ago.... still haven't received them & still no response from Kith. Almost $500 Never again

Quality issue, disappointing service and an incomplete refund I paid €520 for my KITH order and returned it after repeatedly reporting a quality issue. What followed was repeated correspondence with customer service, only to receive a refund of €465 - €55 less than I originally paid. I have asked KITH to explain the deduction and refund the outstanding amount. Having to chase a resolution and then question an incomplete refund has made an already disappointing experience even more frustrating. For a brand charging premium prices, I expected better quality and much better after-sales support. A return prompted by a quality issue should not leave the customer out of pocket. This experience has seriously undermined my confidence in ordering from KITH ever again.

Geachte klantenservice van Kith, Bij het bestellen van schoenen heb ik per abuis een adres gebruikt waar geen huisnummer op stond. Vervolgens is er door de Kith of de Coureursdienst een huisnummer verzonnen. Op dit verzonnen adres heeft men mijn pakket bezorgd. Dit terwijl het label voorzien was van mijn telefoonnummer en het pakket ook naar een afhaal locatie had kunnen worden gebracht. Na een klacht over dat mijn pakket kwijt was, is er alleen aangegeven dat KITH geen geld terugstort wanneer het pakket verkeerd zou zijn geplaatst of succesvol zou zijn bezorgd. Door de inspanningen van de inwoner van het verzonnen adres heb ik het pakketje als nog kunnen ontvangen. Van Kith? Daar heb ik tot op heden niets meer op inhoud van gehoord.

Do not offer refunds and charge a restocking fee! AI responds to emails and is wrong. This AI shit is worse than nothing. No free shipping. Feel ripped off and will NEVER shop there again.

Tried to make purchases twice this week exactly at 11am drop time to find out all sold out, it's a scam, they will sell to their highest level customers first and leave nothing. This was for early access and regular drop. No refunds and sizes so oversized can't know your size. Do not shop at Kith!

As someone who has been buying from kith since 2015 and even had a private buyer from Selfridges in 2020-23. The UK returns customer service has failed to meet my expectations and I am now looking at moving away from the brand. They failed to handle a simple return for an issue with the wrong shoe sizing in the correct box sizing. No one is taking accountability and dealing with this issue correctly I was being passed from email to email to the point I’m i ended up back at the first person. Not to mention your returns form didn’t even recognise my order number so I couldn’t just send it back without supported help. I was given no return label and being forced to pay for a return for an error I did not make. Ordering a Uk11 and ending up with a UK9 is not my fault. I'm very disappointed in Kith uk.

What a waste of time this company is, send me emails of products you can’t buy!!! Most of their collabs end up on resale sites for ridiculous prices. A shoe that costs 120 pounds, sometimes 5/6 times the cost. Their reply is oh sorry we don’t deliver to these countries!!!! Its 2026 for goodness sakes!! Frustrating and annoying