KITHReviews of kith.com

I ordered a pair of shoes from Kith EU and was mistakenly shipped a smaller size, based on the women's sizing. When I reached out to customer service, they initially said I had ordered incorrectly, when that wasn't true. Once I provided them with my order confirmation email and screenshots from their own website to confirm I ordered correctly, they went silent and stopped responding to me for over a week. I then chased them on both Twitter and different email threads to try and get a response. Finally, I got an answer via email that basically said, "here's a return label". Terrible customer service experience from Paul in particular. Unhelpful, lacking both problem solving skills and logic-based reasoning. I really enjoy Kith's products but this experience has made me rethink buying from them. Sad to see that the customer service is lacking on such a great brand. Ronnie, what is happening??

They only offer returns to gift card, no longer give refunds. Garbage. Don’t Buy online. You can ONLY use the gift card online AND it has an expiration date! Unlike my money when I made the purchase…

I had a purchase made at Kith with my stolen credit card number and despite multiple calls (which were never answered) and emails letting them know it was a fraudulent purchase, they shipped it and charged me anyway and then had the nerve to tell me that they could’ve canceled it if I had gotten a hold of them and then proceeded to provide me with the tracking number for the order so I’d know exactly when the thief would be receiving his order. Unbelievable. Stay away from the company. They obviously don’t have it together.

Nul! Je n'ai pas l'habitude de faire des reproches mais là c'est honteux. Après avoir fait attention à commander la bonne taille (men/women) pour une paire de baskets, je reçois la mauvaise taille. La commande est toujours en cours de préparation sur leur site, je me dis qu'il y a eu un bug. Je contacte le service client en leur expliquant la situation. Celui ci me demande des photos de la boîte de l'étiquette, du paquet extérieur au cas où je ne savais pas lire. Ils me disent de leur renvoyer pour me faire rembourser et de refaire une commande mais en prenant la taille en femme pour la recevoir en homme... mais je n'ai jamais reçu le bon retour et même sur le site je n'ai pas accès au retour sachant que ma commande est toujours en préparation... je leur demande de me l'envoyer par mail... plus de réponse... pas professionnel du tout surtout pour les produits quils vendent... par contre pour débiter les comptes des clients là ils savent le faire...mais apprenez à les satisfaire ca sera mieux !

This company is a complete scam and if your item arrived damaged you will only get a gift card not refund. PLEASE DONT BUY ANYTHING FROM THIS STORE WORST CUSTOMER SERVICE EVER

After a week of trying to find shoes on every store on the internet found kith. Delivery time was a little long but that could be expected

Bought pants in Paris, which were good in store fitted great. As they take new products from back when you check out and not the once you tried out, they packet faulty item with missing buttons. I didn't unpacked until I came back to my country. When I saw that they are missing buttons I contacted them so I can send it back and they can return or whatever. Still waiting for support to get back to me after 2 months, and 30+ emails sent. They directed me to different departments but no solution given. Spent over 200+ euros for pants waiting to be exchanged as they are without these missing parts not to be used. I have put too much effort in trying to communicate with them and they are too slow and relaxed in terms or their mistake. I had a really high expectations and vision of this brand but after this experience I don't think they remain on this high level of respect. Because the customer care is horrible, and they don't care.

I ordered sneaker online and selected the size 6.5m/8w. I needed a women’s 8. I was sent a w6.5. Upon explaining this to the customer service I was repeatedly sent the returns link which I did not want and told ordered the wrong size. Can someone explain to me how ordering a 8w and being sent a 6.5w is wrong on my part? Unreal . I wanted to exchange for the 8W and was told I must go through return. I was then informed I needed to pay a Restocking 8$ fee along with the return shipping only then I can get store credit. Embarrassing performance by Kith who claims to be a good company. Do not deal with them online you will lose.