KITHReviews of kith.com

Purchased a pair of somewhat rare sneakers. The toe box on the left shoe was completely deformed - something that would be sent to Marshalls. It's 2023 I expect better quality control than that. I know that it's technically the manufacturers fault but Kith should have caught it before shipping. Now in order for me to replace them I have to spend another $18 - $10 for shipping and $8 for their "restocking fee". I will never buy from this retailer again and I suggest you think twice before you do.

If I could give zero stars, I would. Impossible to talk to a human being. Ordered the wrong color shoe, returned and bought the right color. They won’t give me my money back for the first pair, even tho a Miami store attendant told me they would. Will never shop w them again.

No customer service phone number Delivery took 15 days rather than 5 promised First time after 5 years in my apt UPS reversed the shipment and I can’t do Anything about it, nor contact Kith

Scammers . fact . Unfortunately people chasing goods they don’t really need , but are conditioned to think they do , don’t read the reviews before blinding throwing money at companies like these

This review is for the the draw system of kith.eu. When you enter a draw for a limited product on their app they pre-charge/authorize the amount, so the amount is blocked on your card. That's ok and it is the trend lately with other stores as well. The problem with Kith is that they are US based, so this money authorization is not done by them directly, but by Global-e, which they use to support their business overseas. Now, what happens is that few days after the initial authorization, Global-e is actually going to charge your card for real. So your money will be gone from your bank account even when you lose the draw! If you think: "I got charged, so I won the draw" you will be sorely disappointed. This is a fraudulent system, because they take your money without fulfilling the order that you paid. You will have to wait for them to issue you a refund, which can then take several extra days to become effective. In this timeframe you are basically lending your money to Kith. And, just like you, thousands of people who entered the draw with you. The draw conditions that you can read in the confirmation email of the draw are basically a plain lie: "Your raffle entry for KITH EU has been received. At this time, your card has solely been authorized. If you are selected as a winner, your payment will be captured through Global-e, our global fulfillment partner as Merchant of Record. If you are not selected, the authorization will be removed from your account. Please note, depending on your banking institution, your funds will be available in about 5 business days." This is a lie, because it's not going to be "solely an authorization", but the payment is going to be captured regardless. You are going to be charged for real and you will have to wait longer to get your money back. I am currently waiting to receive my refund for the money that Kith charged me for my draw loss... 1 star also to the customer support, that is going to reply to you all the way from New York: no apologies whatsoever from them. They'll just ask you to wait several days to get your money and suggest you to contact your bank if you have a problem with that.

Not a company I'll be attempting to deal with again Entered a raffle for AJ4 SB, was charged on the day of release (not pending charge, the payment fully went through) when checking the app it says I had not won. Emailed them asking why I had been charged, if I had won thats understandable and provide me a order confirmation. Otherwise I should not have been charged and pending transaction the only thing on my account which should of been removed. Response that followed was a cancellation notice... No reason behind this at all, obviously not payment related as they took that perfectly fine So in essence - if I had not paid attention to my account they would of likely just taken my money without ever sending me any goods..

I have been trying to make a return for over a week, this has not been possible for me as the portal where you can download the courier label gives me errors as the order status has not been updated, I have written several emails without receiving a reply , they will report them to the postal police. In addition, the shoe box that I received was completely stained, really bad.

I placed an order for children's clothing - 2 items. Only 1 item was received and after chasing my missing item, 3 weeks later KITH advise that as ''the warehouse advise they shipped both items'' nothing more can be done. Absolutely terrible service - I am now missing my item, they have kept my money and I sit here like a helpless fool. Ridiculous - an investigation should have been carried out as a stock check would clarify that you are a piece up in the warehouse, or there are errors at your warehouse. Super disappointed!!