KITHReviews of kith.com

Envoi délibéré de la mauvaise taille. La chaussure ne correspond pas à la facture mais aucune réponse aux mails ! Photos pourtant à l'appuie. A fuir !

J'ai commandé une paire chaussure collector je reçois la boîte totalement explosé Kith ne m'a jamais répondu répondu malgré mais 4 mails plus message instantané sur twitter Aucun numéro de tel pour les avoir C'est une de mes pire expérience sur un site marchand

Terrible quality control. Fire all your “customer experience team” as they provide garbage customer experiences and everything they do could and should be automated. 0 free ship code, no 10% off and definitely no replacement. Just a patronizing apology email 1 week after I had initially emailed and was sent out of my way to provide photos clearly showing damage. Don’t care if I am being petty, took me 5 minutes. Do better.

I received my order on 20th Jun, via KITH EU site, as I am based in the U.K. my order totalled £790. On 23rd June I tried to return my order however, their returns label system was down. After a long wait, they finally were able to generate my returns label, and I returned the goods on 10th July and on 14th July the goods had reached their warehouse. On 22nd July, 4 weeks after I originally tried to return the goods, I still hadn’t received my refund. I chased the customer service team and was told that my refund had been processed on 21st July and I should wait 5-7 business working days. As of today, 2nd Aug - 9 business days since they apparently processed my refund - I have still NOT received my money. £790 is a substantial amount of money and considering the high priced items this company sells, this ie diabolical service. Edit: to top this awful service off, they’ve decided to refund me for the one product I ACTUALLY kept, and not the 4 I sent back worth £630!!!

Well, it all started when I decided to pick Margiela Sneakers from Kith EU. First problem: The order had been processing for over 3 weeks. No updates, nothing. The customer support wasn’t helpful and I just kept waiting. Luckily, after around 3 weeks, I received a notification that my order has been shipped. I thought that the issues were finally over but no. I received my order, opened a box and it’s.. Not mine. I have never ordered what I received. So, basically this company took my money, wasn’t shipping anything for a really long time and finally.. lost my order. Good job, Kith. Literally the worth online shopping experience I’ve ever had.

Worst service I’ve ever received! Systems apparently not working for me to return my item of clothing. It’s been nearly 2 weeks since I’ve tried sending back. Apparently they’re working on this but given no date to when it will be sorted.

Love the apparel and collocations but their customer service sucks. I've been trying to get in touch with them for 6 days now because they messed up one of my orders. I'm just looking for a replacement or a refund but still haven't received a single word from them. It's worse since a "high-end luxury" company still charges for shipping which is also just highly unusual. You'd expect excellent customer service since they charge so much for a Tshirt and then will charge you for shipping on top of that.

Ordered to the UK and ended up refunding the item. For some reason, they’d processed it through the US, meaning I spent £27 (plus fees from KITH) to return it. Rather than refund me to my original payment method, they gave me a gift card for use on the US site, not even the EU, since US refunds are different to EU. Shambles, won’t be using again.