KITHReviews of kith.com

Response from KITHDec 19, 2023

We are so sorry to hear about this. Please reach out to our customer service team directly at [email protected] with more information regarding your order and we would be more than happy to look into this. Thank you.

Response from KITHDec 19, 2023

Thanks for your review and sorry for any inconvenience. The pieces from this collaboration were final sale, however, please feel free to reach out directly to our customer service team and we would be more than happy to look into this for you.

Response from KITHNov 13, 2023

Hi Clark. We appreciate your feedback regarding the delay in processing your return and sincerely apologize for any inconvenience that this may have caused. Please note that, at times, DHL shipments may take a bit longer to process and we unfortunately cannot process returns until the product has been delivered back to our fulfillment center. We understand the importance of a swift resolution and want to assure you that your return will be prioritized. We're actively working to expedite the process with our returns department. You should receive a separate refund notification email within the next few days. Thank you for your understanding. Please don't hesitate to contact our customer service team if you have any further questions or concerns.

Response from KITHNov 13, 2023

Hi William. Thanks for your feedback and we sincerely apologize for the unexpected delay in processing your order, as this is not our usual standard. Typically orders ship out within 5-10 business days of order placement and we are so sorry that your order took much longer. After further investigation, I can confirm that your order has been cancelled and a full refund has been issued. Please don't hesitate to reach out to our customer service team directly at [email protected] if you have any further questions.

Response from KITHNov 13, 2023

Hi Garryth, Thanks for your review and so sorry to hear you received the incorrect shoe. In similar situations, we would promptly send the correct item, but unfortunately, we no longer have that particular shoe in stock. We understand this is not the experience you expected, and we are truly sorry for any inconvenience caused. Please contact our customer support directly, and we'll work together to find a suitable solution.

Response from KITHNov 13, 2023

Hi Sarah. Thanks for your review and so sorry to here about the trouble. Please feel free to contact our customer service team @[email protected] with your order information and we would be more than happy too look into this for you.

Response from KITHOct 13, 2023

Hi Catherine, we take credit card fraud very seriously and would be more than happy to look into this further. Please reach out to us at [email protected] so we can resolve this together.