KITHReviews of kith.com

Great quality great experience. I get nothing but compliments when I wear my KITH clothing. I’ll be visiting the Dallas location very soon.

An exception was made for me which I truly appreciate.

Kith’s customer service was top tier in helping me correct the issue I had. The representative (Leonard) was polite and made the extra effort to make sure I was comfortable and assured that kith was going to aid in helping me and they did.

Over the Christmas holiday I ordered online from Kith, spending $250 on a gift for a relative who loves all things Kith. The delivery was sent FedEx. The FedEx driver took a picture of the package and took the package back. My neighbor witnessed the entire thing when I reached out to Kith customer service to replace the undelivered items they were cold, unhelpful and not willing to offer any support. I will never again purchase from this retailer because there’s nothing worse than having a horrible first time experience. I hope they go down in flames.

Ne commandez jamais sur ce site ! J'ai commandé un pantalon de ski pour tout debut janvier et ils ont mis 1 mois et demi pour me l'envoyer, j'ai commandé la taille L et ils m'ont envoyé la taille XXL, et malgré le fait que la taille L soit encore sur le site ils ne veulent pas me faire un echange !! inacceptable. A fuir !

Je commande une paire de chaussures, on m’envoie la mauvaise taille, et on me demande de payer 20€ pour le retour ! Ridicule

Important for UK customers: please know your legal rights before ordering. Under UK consumer law, online purchases come with a 14-day cooling-off period, meaning you can return items for a refund within 14 days of delivery (with limited exceptions). A retailer’s internal policy does not override statutory rights. Based on my experience and other reviews, Kith UK appear to be refusing refunds and returns in situations where UK law provides protection. If an item is faulty or not as described, customers are also entitled to a full refund within 30 days. Sharing this so other customers are informed and can make a fair decision before ordering.

I had bad experience with purchasing online, I bought 2 shirts same size M one came perfectly and the other came M but look like XL, I requested to return the purchase because is it to big the shirt cost me 125$ to return it they asked 75$. When I purchased the shipping cost me 15$ for both shirts to return 1 shirt they asking 75$, I approached them with e mail explaining the situation that it is not my fault that there size is not same in different shirts and that the reason that I need to return, and every time they telling me that they are not the one that asking the price for return shipping, but this in there web side return if they have agreement for delivery they need to have agreement for return also, 10 e mail back and forth did not help me , the same stupidity answer, my recommendation is even when is an expensive brand when you don't have a good customer service is not worth to buy, my experience with Keith company rates big 0