Owen
Very helpful and responsive CS team!
Very helpful and responsive CS team!
Sneakers, apparel, shoes, boots, Ronnie Fieg, ASICS, Nike, Mercer Pant, Bleecker, Gel Lyte, adidas, Just Us, Filling Pieces, New Balance, Jordan, Kithstrike
KITH (kith.com) has 578 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Clothing & Underwear · Yonkers, New York
Excellent

Clothing & Underwear · New York, New York
Excellent
Clothing & Underwear · Pennellville, New York
Excellent
Clothing & Underwear · Ozone Park, New York
Excellent
578 approved reviews, newest moderated first
Owen
Very helpful and responsive CS team!
Mason D.
Customer service is amazing
nick M.
Love kith, keep up the good customer service!
Andrii S.
This is store , it's a scam. They sell defective items and they don't have replacements and don't want to return the money!told me choose something but I don’t like anything all items in the store loooks like Chinese fake ! I've been trying to solve the problem for a couple of years now. Terrible service, stay far away from the KITH
Response from KITHMay 18, 2026
Thank you for sharing your feedback. We want to assure you that all merchandise is sourced directly from our warehouses or brand partners and undergoes quality control checks prior to being sold. We also take concerns regarding product condition and customer service seriously. While we understand you may be dissatisfied with the resolution offered, we would like the opportunity to review your case again and ensure it was handled correctly. If you are open to it, please contact our Customer Service team with your order details so we can further investigate and assist you directly.
Royy
They sent me disgusting yellowed out used shoes, but I can't return it since it was a final sale.
Response from KITHMay 14, 2026
Thank you for sharing your feedback, we're sorry to hear that there may have been a quality issue with your order. We'd love to review this and help you with a resolution, please contact customerservicekithnyc.com with a photo of the product and the order number and our team will be ready to assist you.
Angélique C.
ARNAQUE ! Commande passée 22.04, mis en terminée dans suivi commande des le 24.04 , non receptipnnee. Service client inexistant, tout comme leur adresse mail . 67euros de perdu sans aucun recours possible .
Response from KITHApr 30, 2026
We’re sorry to hear about your experience. Unfortunately, we’re unable to locate any order matching the details provided, and we haven’t received any email inquiries regarding this issue. We’d really like to help investigate this further - please reach out to [email protected] with any additional details so we can look into this and assist you directly.
Sondos A.
Adrian was extremely helpful, kind, and patient throughout my visit. Even though I was very indecisive, he helped me put together a great outfit for my holiday and showed me multiple options. Despite the store closing soon, he didn’t rush me into making a decision, he still went out of his way to check sizes and double-check everything, which I really appreciated.
Jimmy D.
Ordered a jersey from them and the sizing was off, I had to ship it back but it took a little over a month to receive the exchange... luckily the sizing fit well after.
Response from KITHApr 29, 2026
Thanks for your feedback. We’re glad the replacement fit well in the end, and we’re always working to improve both our sizing guidance and our turnaround times. If there’s ever anything we can do to make your next experience smoother, please don’t hesitate to reach out.