KITHReviews of kith.com

Ordered a pair of size 11.5 boots for$250. They were too small. In fact they were smaller than a size 11 i already had of the exact same boot. As it was a final sale item, they would not refund or exchange even though it is a missized product.

1 star is 1 star too much. Won a raffle ( just the chance to purchase an item, you dont win anything). Paid for the union x fragment jordan 1 high, 2nd March 26. Yesterday ( 29th !!) I had to do a charge back due to the ineptitude of this company and total lack of transparency. They clearly don't have the shoes and take payment and then scratch around trying to fob you off while they try and get a pair from anywhere. Top tier brand ? Dhgate service. High demand ? The entire purpose of your raffle is to have the correct amount of "winners" to stock ratio. That in itself, takes away any excuses for not having the stock and not sending the items out in a prompt manner, or being overwhelmed or any other feeble excuse. Your words mean as much as the customer service, nothing, when you do nothing but apologise for being so bad, and do nothing to rectify being so bad.

A scam. Do not refund you and do not reply to your emails about refunds. Your commit to their terms but they ignore your emails. The company needs investigating by Gov.UK about illegal procedures. I returned by item on 28th February and Kith have not refunded me as of 19th March. I have written plenty of emails to them.

I purchased a pair of Vans that were on sale at the regular price on the website. After receiving my order, I requested a return on the Kith Canada website specifically for returns. The website informed me that my return was not possible because the purchase was a final sale, which was never the case when I placed my order. I contacted customer service repeatedly over four days, and so far, they have not responded. I am shocked to see such an attitude from a shop I trusted; this seems like a scam.

The team help me to retun my pieces and offer me the coast of shipping back

I have to say, the Kith employees: Sam, Sarah, and all the others, feel like friends at this time. They always response as quick as possible, help me in the best way and even tho i always have doubts and 1001 questions, they stay professional, polite, understanding & helpful. A 10+ for the employees! I'm continuing to order at Kith. Love y'all 🫶

Great experience as a first time customer ! Love my RICK OWENS boots! Great prices ! Super fast shipping ! Customer service on point !

Very helpful and responsive to any issues