They don’t do refunds. I’m never seeing my 200 bucks again. Horrible policy ! Never shopping here again.
Response from KITHJan 20, 2026
Thank you for sharing your feedback. We’re sorry to hear about your frustration and understand how disappointing this can feel.
As outlined in our return policy, all eligible refunds are issued in the form of a gift card to our website. Our gift cards never expire and can be used toward any future purchases at your convenience.
We do our best to make this information clear throughout the shopping experience, including on the product page, within our FAQ section, during the return process, and in the return confirmation email, so customers can make informed decisions during the purchasing process.
While we understand this may not have been the outcome you were hoping for, we appreciate you taking the time to share your experience.
DR
Deb R.
Feel like I should have read reviews…
Feel like I should have read reviews before ordering
No luck with chat or emails for resolution
Hoping this may bring me some joy
Paid for expedited shipping but only received one item
Not cheap either so come on guys please respond customers
Response from KITHJan 14, 2026
Thank you for your feedback. We’d like to clarify that both items from your order were delivered within the expedited shipping timeframe you selected, they shipped separately due to availability from different fulfillment locations as notated in your confirmation email. Our records also show that our team responded to each of your messages to provide updates and clarification. We understand how confusing split shipments can feel, especially during the holiday season, and we appreciate the opportunity to clear this up!
DS
David S.
Service client déplorable.
Service client déplorable.
Achat en ligne effectué, puis aucune réponse du service client depuis plus de 20 jours, malgré de multiples emails envoyés concernant un remboursement et un retour.
Situation totalement inacceptable pour une marque de cette envergure.
Response from KITHJan 20, 2026
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how frustrating this must be.
At this time, we’re unable to locate any open support tickets showing a lack of response over that length of time based on the information provided in this review. That said, we absolutely want to look into this for you and make sure it’s resolved properly.
Please reach out to our Customer Support team directly with your order number and the email address used at checkout, and we’ll be happy to review your case and assist with your return as quickly as possible.
We appreciate you bringing this to our attention and look forward to helping resolve this.
JC
JB C.
Be careful with Norway VAT if a single item exceeds NOK 3,000
I want to share my experience as a warning to other customers, especially those ordering from Norway.
Even if the website clearly states that VAT and duties are fully included and that no additional charges will be required on delivery, there is still a risk if any single item in your order exceeds NOK 3,000. This conflicts with Norway’s VAT policy, and you may end up being charged VAT twice.
In my case, my total order was around NOK 9,000, and only one item exceeded NOK 3,000. Because of that single item, the carrier recalculated VAT on the entire shipment, even though VAT had already been paid at checkout.
As a result, DHL required me to pay an additional NOK 3,500 in VAT and handling fees before delivery, despite the fact that VAT had already been paid once.
These items were originally purchased specifically for Christmas, and the website clearly stated before checkout that the order would arrive in time for Christmas. Now, with Christmas approaching and the shipment still being held due to this unresolved tax issue, it is very likely that I will not receive the gifts at all, which is extremely frustrating and discouraging.
The most disappointing part was the customer service response. After this issue occurred, I have now waited over 48 hours with no response at all, and the issue remains unresolved. This is especially surprising because in previous inquiries, their customer service usually replied within one or two hours. The contrast in response speed and attitude is very noticeable.
I’m not sure whether sharing this here will lead to any resolution, but I hope this review helps others avoid the same situation. If you are ordering to Norway, please be very careful when a single item exceeds NOK 3,000, even if the website claims all taxes are covered.
Response from KITHJan 14, 2026
Thank you for sharing your feedback. We want to clarify that we were able to resolve this matter directly with the carrier and ensure that no additional VAT or fees were ultimately charged to you, in line with our delivery-duties-paid guarantee. Situations like this can unfortunately occur when carriers apply local thresholds incorrectly, but our team does step in to correct them once identified. While we understand the frustration, we always encourage customers to allow us the opportunity to fully investigate and resolve an issue before concluding the outcome, as we are committed to seeing these cases through to resolution. We are always happy to assist!
AM
Ana M.
I bought my Asics marvel on 17…
I bought my Asics marvel on 17 november, still not shipped.
Contacted customer service, they respond is that they don’t know when it would be shipped.
They selling those same sneckers in London store.
Since it was a Christmas present, i asked for refund but no respond
Response from KITHJan 20, 2026
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating this must be, especially since the order was intended as a Christmas gift.
Unfortunately, we’re unable to locate your order details based on the information provided in this review. We’d be more than happy to look into this and assist with a refund as soon as possible. Please reach out to our Customer Support team directly with your order number so we can help resolve this for you.
We appreciate you bringing this to our attention and look forward to assisting you.
MP
mpizos
Very poor return process
I paid €15 for delivery and was asked to pay €20 to return the item. While I don’t find this reasonable, I agreed to proceed.
However, I was given a 14-day return deadline without being sent the return shipping label, making it impossible to return the item. Despite multiple emails, customer support has not responded.
Giving a deadline without providing the necessary return information is unacceptable.
I will update and change my rating if this issue is resolved quickly.
Response from KITHJan 20, 2026
Thank you for sharing your experience. We’re very sorry to hear about the frustration this has caused and understand why this situation would be upsetting.
We’d be more than happy to look into this for you and help get it resolved as quickly as possible. Unfortunately, we’re unable to locate your order details based on this review alone. Please reach out to our Customer Support team directly by email with your order number and the email address used at checkout, and we’ll review what happened and assist you with the return right away.
We appreciate you bringing this to our attention and look forward to helping resolve this for you.
AR
Ary
Do not order online
This isn't a standard brand it's on the luxury side however ordered an item a week ago still not dispatched? It's near Christmas get your operation in order!!
Update still not dispatched and customer service was 0 help said the order is with their fulfillment partners and can't give a timeframe.... What type of business has no idea when their stock will be sent? The order was placed with them directly.
Update had a reply seems kith sells items they have no times on when it can be dispatched!! Advertising everywhere to order for Christmas delivery has a set timescale on website but now says they have no clue on times but still selling the item
Response from KITHJan 14, 2026
Thank you for your feedback. We understand how frustrating delays can be, especially during the holiday period, and we’re sorry for the experience you described. Your order was received prior to Christmas, during a time of exceptionally high volume, and while we make every effort to meet the delivery timelines shown on our site, seasonal demand and coordination with fulfillment partners can occasionally cause delays. We appreciate your patience and your comments, as they help us continue to improve our service and communication.
JO
Joce
As much as I like Kith clothing
As much as I like Kith clothing, the customer service is embarrassingly poor. As a company that price points some of their items on par with the likes of Ralph Lauren, they don't ahere to the same customer service values.
I've emailed them multiple times about an issue I was facing and whilst I got one reply, they eventually stopped acknowledging any email from me. As you can see from the other reviews, they simply don't care about loyal customers.
Response from KITHDec 10, 2025
Thank you for taking the time to share your feedback, and I’m truly sorry for the experience you’ve described.
During the holiday season, our response times can be longer than usual due to the volume of inquiries, but we do respond to each and every ticket. It sounds like your messages may still be in our queue, and I apologize for the frustration this delay has caused.
A member of our team will follow up directly on your existing ticket to make sure your issue is resolved as quickly as possible. We appreciate your patience and the support!
