Kineon Labs Reviews | Read Customer Reviews of kineon.io

Kineon Labs Reviews | Read Customer Reviews of kineon.io

Kineon Labs reviews

629 approved reviews, newest moderated first

Olafur
Dec 18, 2022
Terrible purchasing experience
Terrible purchasing experience nearly leading me to purchase 2 items. Beware when you are forced to fill out a stupid survey
Response from Kineon LabsDec 19, 2022
Hello there, Thank you for raising this issue with us. We're very sorry for the frustrations caused when filling up our shipping survey form! We'd like to ask for more details to fully understand your experience and fix the issues you've had. A follow-up email was sent you so we can get a better idea on what happened. Though we've just transitioned from 1 check-out process to another, rest assured knowing that we'd like to provide the best possible experience and we'll definitely work on improving. Looking forward to your reply! Kind regards, Edward Kineon Customer Support Team.
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SCOTT B.
Dec 18, 2022
Very fast shipping
Very fast shipping. I could have had it overnight after it was shipped. However, a signature was required for delivery. I have a job so I am not home during the day. I couldn't have it dropped at a UPS access point due to delivery restrictions. I did have it held at the UPS distribution center and picked it up the next day. I deducted one star for the headache of me going out of my way to go get it. It would be nice to know up front about delivery requirements. . I haven't used it enough to make a good assessment of the device itself. I do have a medical grade light panel using the same/similar light frequencies. I know they work. I hope this does.
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Cooper
Dec 17, 2022
Great support
The postage took a while but I got quick and accurate answers to all questions. I look forward to putting it to a test.
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Gerardus H.
Dec 16, 2022
Still do not have the device 15 days…
Still do not have the device 15 days after ordering/paying. No good to be told that distribution is outsourced. Surely it should not be up to your individual customers to chase your contractors? Plus having tried, no response from Buffalo. Thanks, Gert Hoogland, MD
Response from Kineon LabsDec 16, 2022
Hello Gert, Thank you for raising this issue with us. I just want to clarify with you that we're still on schedule with your order's delivery as mentioned in our previous emails. Kindly understand that it will take time especially for deliveries in South Africa due to the distance. With that being said, we have been in contact with you and we're making sure no issues arise with your parcel's delivery. As promised, we're reaching out to the local courier handling your delivery and make sure to push as soon as possible. Hope this helps! Kind regards, Edward Kineon Customer Support Team
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Nick I.
Dec 16, 2022
This is about the purchase experience
This is about the purchase experience. Very confusing as lots of different purchase options on the indiogogo website. No explanation. Why the amount in US$ converts into the same amount in GB£. The whole purchase experience could be much smoother!
Response from Kineon LabsDec 16, 2022
Hello Nick, Hope you're doing well. We appreciate you for providing this feedback. We're not sure if you did not receive our latest email but as per our conversation, the reason why the prices are the same regardless if it's GB£ or US$ is because of import taxes/fees. We account the different rates shipping as well as import taxes in each region hence the pricing model provided in the website. A follow-up email was sent to you to further explain our offerings in our Indiegogo campaign. Looking forward to your reply! Kind regards, Edward Kineon Customer Support Team
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Silke P.
Dec 14, 2022
Ein aktiver Kundendienst
Ein aktiver Kundendienst, aber was das Gerät anbelangt habe ich noch keine bedeutende Erleichterung meiner Schmerzen erfahren, nach etwa einer Woche Behandlung
Response from Kineon LabsDec 16, 2022
Hello Silke, Thank you for raising this concern. I understand that you're having issues with getting positive results with the Move+. Perhaps we can provide you with better insights and get the most out of your unit. We've sent you a follow-up email to learn more about your story and help you recover as soon as possible! Looking forward to your reply! With kind regards, Edward Kineon Customer Support Team
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Giray D.
Dec 14, 2022
Very responsive customer support.
Very responsive customer support. I noticed I never received my order, and people were raving that they already have received theirs. After leaving a comment, I got contacted quickly and the issue has been resolved
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Sara
Dec 13, 2022
Excellent customer service!
Currently I can’t speak about the device ( it hasn’t arrived ) but the communication with the support team about issues with the delivery time was amazing! I’m very pleased with the customer service 😊
Response from Kineon LabsDec 13, 2022
Thanks Sara! We're really glad to hear it, and we look forward to you receiving your device soon 😊
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