Kineon Labs Reviews | Read Customer Reviews of kineon.io

Kineon Labs Reviews | Read Customer Reviews of kineon.io

Kineon Labs reviews

629 approved reviews, newest moderated first

Dinkar J.
Feb 2, 2023
Totally shambolic handling of my order
Totally poor handling of my order. Ordered and paid for product on Jan 15th and still haven't received it as of Feb 2nd! Further, didn't get any delivery or shipping updates from the company.
Response from Kineon LabsFeb 9, 2023
Hello Dinkar, We appreciate you for sending this feedback and we sincerely apologize for the inconvenience you've faced with the order. We've sent you a follow-up email regarding your order and we definitely would love to resolve this issue as soon as possible. Kindly send us a reply once you have the time to check the details. Looking forward to your reply! Kind regards, Kineon Customer Support Team
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Andreas S.
Jan 31, 2023
Product doesn't do anything clinically
Product doesn't do anything clinically. Merchant did not cover return shipping costs even in spite of a money back guarantee.
Response from Kineon LabsFeb 1, 2023
Hello Andreas, Thank you for raising your concern and we're very sorry the Move+ has not positively helped you with your condition. We've sent you a follow-up email to know more about the details of the problems you've been having and we would be happy to further support you even though you've returned the unit. We look forward to your reply and hope we can sort this one out! Kind regards, Kineon Customer Support Team
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Jeff
Jan 29, 2023
Edward responds quickly, resolves questions and follows up as a professional and conscientious individual
Have been having an issue with a module battery not holding a charge as long as the the other three and with synchronization. Edward was most helpful and responsive in a consistently timely manner. He has provided valuable information over several e-mails with links to videos. I wish all companies could have people who actually cared enough to perform and respond as Edward has for us. As a matter of information, since using the red light therapy, I haven't needed and no longer take OTC pain meds for my knee pain. Thanks Kineon!
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DAVID A.
Jan 28, 2023
Awesome Customer Service
I do not receive the product yet, but until now the customer service is awesome. Thanks!
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Dan P.
Jan 27, 2023
What happened to my knee + devise
What happened to my knee + devise. Signed up and paid over a year ago and have never received my product.
Response from Kineon LabsJan 27, 2023
Hi Dan! We're really sorry for the delay with your order, however it looks like you haven't been receiving our emails regarding the completion of the Pledgebox shipping survey. We emailed you back in July and September last year. Would you mind checking your junk folder to see if these came through? We look forward to getting your device over to you soon! Kind regards, Tor Kineon Customer Support
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Nazmi T.
Jan 27, 2023
I bought the item on 21th of January…
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Response from Kineon LabsJan 27, 2023
Hello Nazmi, Thank you for reaching out! I'm very sorry for the delays about your order. We've reached to our logistics team to reconfirm your order and check its status. We've sent you a follow-up email with the details and we look forward to sorting this issue with you in a timely manner! Looking forward to your reply. Kind regards, Edward Kineon Customer Support Team
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BH
Jan 26, 2023
I have used it bcause of ankle pain
I have used it bcause of ankle pain. It gives relief, without painkillers
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vickie N.
Jan 26, 2023
Very quick delivery
Very quick delivery, good communication. The Facebook group is very informative and a great place to ask questions.
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