Kineon LabsReviews of kineon.io

Response from Kineon LabsFeb 21, 2023

Hi Christian, We appreciate you for letting us know of your experience and we apologize if this has been an unpleasant one! I can see that your order was pending verification as we've received a high number of fraudulent orders recently so our system has been tagging these orders automatically. That being said, we're happy to fulfill this order and send it out to you as soon as possible! We hope the performance of the device gives you the chance to view Kineon in a more positive light. Looking forward to your reply! Kind regards, Kineon Customer Support Team

Response from Kineon LabsFeb 17, 2023

Hello Hyun, Thank you for sending this feedback. We can happily say that we're working around the clock to ship orders as we speak. As per our continuous update with you, we've had a backlog of orders due to the Chinese holidays giving us a stock/shipment delays but you can expect your order to be shipped within this week. We hope the performance of the device lets you view Kineon on a more positive light so we hope you can update this review in the future! Kind regards, Kineon Customer Support Team

Response from Kineon LabsFeb 13, 2023

Hi Euler, Thank you for the feedback. Please don't hesitate to send us an email at [email protected] if you encounter any issues with the unit and we'll be happy to assist you right away. We look forward to hearing more of your progress and we're excited to be a part of your health journey! Kind regards, Kineon Customer Support Team

Response from Kineon LabsFeb 10, 2023

Hello Mirco, Thank you for letting us know about your experience and we sincerely apologize for the inconvenience this is causing you. We've already escalated the issue with logistics to our management so we can work on finding ways to expedite the shipping of the units. That being said, we do not intend to not give our customers their devices as it's our core mission to help our users become pain free. If you wish to cancel your order we can definitely process a refund back to you as we did with the shipping fees on our previous reply. On the other hand, we'll work on getting your order as soon as possible if you give us the chance and hope the performance of the unit alleviates some of the frustrations and let you view Kineon in a more positive light. We'll send you an update via email for more details. We look forward to speaking more with you! Kind regards, Edward Kineon Customer Support Team