Kineon LabsKineon is a technology company with a focus on innovating light therapy devices and providing clinical level treatments in the comfort of your home.Our mission is to help the largest number of people live happier, healthier lives by providing safe and effective treatments for pain management. We believe that we all deserve the chance to be our best selves, no matter what life throws at us.We started this company with a vision ‘to positively impact the largest number of people in the most impactful & meaningful way.'Our company is made up of world-class team of individuals that care passionately to bring high-quality products to the world to help improve the quality of life. And it's time those products helped you get back on your feet and enjoy life again.
Kineon Labs (kineon.io) has 629 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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t C.
The customer service agents for Kineon are really professional. I'd say this company is on the right track if the customer service agents are any indication of what the company's standards are. I really look forward to when they make a product that covers a larger surface area. Please keep me updated on when that happens. I'll like to participate in the R&D.
Bo K.
Missing Status on my Order #Rev12520 When will I receive my order? Nothing has happened for 5 days (Status: Order Ready) Have written several times to (Customer Service Team )
Response from Kineon LabsDec 15, 2023
Hello Bo, Thank you for raising this issue and apologies for the issue with tracking! I can see that our team has already reached out to our logistics partner to locate the package and update the tracking for your reference. As per the ticket you sent us, we're just waiting for their response and once we receive it, we'll notify you right away. In the meantime, let us know if you need any further assistance. Kind regards, Kineon Customer Support Team
customer
I’ve just started to use the Kineon, wasn’t sure if I may use the devise 15min a session, although on multiple body parts throughout the day, was thrilled to receive the prompt positive answer from Kineon team. Looking forward to the recovery of my numerous Joints, Spine, Neuromuscular injuries. Thank you Kineon!
Response from Kineon LabsDec 11, 2023
Hi there, thank you so much for the feedback! We're always more than happy to help you so please keep us posted and let us know if you ever need further assistance. Kind regards, Kineon Customer Support Team
Helen C.
Great service from Daphne snd Edward on a strap question. I’ve had my Move since the initial Indiegogo release and just ordered a second one. It really does work!!
Response from Kineon LabsDec 11, 2023
Hello Helen, thank you so much for the feedback! We're happy to always help so please keep in touch if you ever need further assistance. Kind regards, Kineon Customer Support Team
Robert O.
One of the modules came apart when I took it out of the battery charger. I contacted Kineon and immediately I was queried as to it's condition and it's role with the other two modules. I responded and very quickly they told me that a new module would be forthcoming. Excellent customer service. Thank you Kineon!
Response from Kineon LabsDec 4, 2023
Hi Robert, Glad we can assist you with your module problem! If you ever need help, please don't hesitate to reach back as we're always happy to assist you! Kind regards, Kineon Customer Support Team
Richard T.
Really helpful in dealing with my inquiry. Looking forward to ordering another 3 products for my clinic
Response from Kineon LabsDec 4, 2023
Hi Richard, thank you so much for the support! Please don't hesitate to contact back if you need assistance as we're always more than happy to help. Kind regards, Kineon Customer Support Team
Mark Glen I.
Kineon's support service was excellent and a refreshing change from the typical slow or non-existent responses from other providers. Well done!!!
Response from Kineon LabsDec 1, 2023
Hello Mark, thank you for the feedback! Your feedback means a lot to us so rest assured knowing that we will continue providing world-class service! Kind regards, Kineon Customer Support Team
Dean L.
Product works, logistics suck.
Response from Kineon LabsDec 1, 2023
Hello Dean, We're happy to hear that you've already tested the device! Apologies for the issues caused by logistics. The recent Black Friday and Cyber Monday deals have made logistics hard not just for us but generally for all logistics providers. We're continuously reviewing our processes and improving them so rest assured knowing that we're doing all that we can to make sure all orders are shipped and delivered accordingly. If you ever need help with the device, please let us know and we'll be happy to assist you further! Kind regards, Kineon Customer Support Team
