Kineon LabsReviews of kineon.io

Placed an order on their website. A week goes by without any real information on the shipping status, but I've collected a dozen spammy emails to purchase an additional unit. Attempted to query status by looking up the purchase and it displays "order not found." Gave a ring to their US customer support line at 10AM on a weekday...there's no ring tone and it goes straight to a AI bot telling me to leave a message. Ahem, try using the chat feature again at their published working hours. No response. Kineon doesn't seem to operate at the published hours nor can you get a hold of anyone from that company. When I was finally able to get a hold of them, they ignored my request to cancel the order until I sent 2 more replies.

This company does not publish negative reviews from users. I purchased this device. It did not work. But that's fine. Ultimately, I returned the device. I wrote a review as they requested, but they never posted it on their site. This review was accurate and professionally written. It turns out they don't publish most negative reviews. 99 percent of their reviews are glowing. I did find some more realistic reviews on other sites such as Google. Shame on them.

Really REALLY awful customer service experience. I ordered the move+ based on the website saying it can be used on any body part. I then discovered to use it on the back, I need an extender strap. I still order, get no notification of order processing and then they tell me that I paid for 3-5 days delivery but there is actually also a 3-5 day processing time Total mess of a company

I´m from México and i was doing my research for worldwide shipping i email them before i purchase kineon, I had to ask them by email for my package because in 2 weeks they can never sent it. I pay for international shipping and the Navidium protection and i put my address which is in Cancún, Mexico. UPS says that my package was delivered today and i had no package in my building, i enter to the page and i saw that the put another address. I had the screenshots where i put my address. This is an investment and its not a cheap device. I dont know what happend with my package!

Tried multiple number s and have not been able to speak with a human. Interested in the product but there are so many scams out there, its hard to be sure.

I use it for my knees. Workshop well!

Where do we order straps? Especially for shoulders? Thanks!

Kineon team provided excellent customer service in using the Kineon properly and although I did not receive the results I hoped for and returned Kineon for a refund the Team continued to provide courteous and professional guidance on how to return the Kineon for a full refund. Thank you very much.