Kiehl'sReviews of kiehls.com

Purtroppo Kiehls non riesce a gestire il proprio negozio online. Oggetti che spariscono dal carrello, prodotti che si deselezionano o danno errore, CONFEZIONE REGALO IMPOSSIBILE DA OTTENERE (però nel carrello c'è e te la fanno pagare), e l'assistenza Kiehl's fa orecchio da mercante e dice che "risolverà il problema". Insomma, dovrei andare in negozio a comprare le cose perchè non sanno gestire il sito internet. Ma piuttosto compro un'altra marca. Sconsigliatissimo.

Abysmal customer service and web site. Multiple problems trying to place an online order. Waited on the phone over 20 minutes. I explained the situation to the representative and asked to place an order over the phone. I was told that they could not take credit card over the phone. A long time to get no where. This is the first company not able to accept an order over the phone.

minimal service via email. just got a copy paste response. when i elaborated and explained why the copy paste email wasnt applicable or helpful now im left with crickets. despite all that it would seem the online portal to order is poor at best and do not recommend buying direct sadly.

Placed an order no confirmation email. Order didn’t arrive but the money has been taken through PayPal. Contacted customer service…pleasant but unprofessional they said they would sort it and email me. No e Mail has arrived apart from a password reset which I didn’t request. Oh dear. I won’t be using them again and they still have my 49.00! I will be contacting PayPal to make a complaint if not resolved by the end of tomorrow.

I had a lost order - did not receive a confirmation email and I waited a month. Then I emailed and enquired about the order - no reply. I spoke to a customer service representative in their live chat feature, who said that there was an error with processing the order. They said they successfully located the order and would be able to promptly ship it and provide me order confirmation. This never happened - I am still waiting for further response as I have tried to email them again. I am hoping not to have to lodge a paypal complaint to get a refund as this seems excessive for a large company.

I am a fan of this product for years but the customer service is the worst. They promised me several times that I can get a refund coz I paid for the shipping ( I need to pay extra charge when I need to get/claim my order in the post office) I called them about this and even sent the receipt. they promised that they will send it to my account..but until now ZERO...lesson learned don't trust the website!

Terrible customer service, worst I have ever experienced! I love the products and have been using for a while, however after this experience I am reluctant to keep giving them my money. My products have not been delivered due to a bug on the online ordering system which mixed up my address, therefore the driver couldn't find my address and the products have not been delivered. x2 weeks later and after calling customer service x5 times I am currently on hold- now for 35 minutes and am still no clearer on when/if I will get my products or a refund! Not only this but every adviser I have spoken with does not listen and is incredibly unhelpful. Absolutely terrible!!!

Products good, customer service, atrocious! Looking for an inexpensive item for my partner to get me for a small gift, I went onto their web site to have a look. In the 'mens' section, I used the sliding price filter to see what they had for less than £10. Discovered, 'Blue Herbal Blemish Cleanser', 150ml @ £9.50, so suggested the item. She went to the shop to get it for me and I was horrified that she was charged, £20.50 for 150ml! On contacting their live support, was told the following, "Here at the Live Chat area we do not have the power to change prices, or give discounts, or deal with order or account queries, I'm afraid. We can give product recommendations, or look for product availability." So, they absolve themselves 100% from any responsibility at blatantly telling lies on their web site!! You'd think they would at the very least have a mechanism for forwarding such an issue to someone that could fix their web site error. For a company this size, it's pathetic, and something you'd expect from a government department, not a commercial private sector company - what's to recommend, they are awful...