Kiehl'sReviews of kiehls.com

Avec l’achat d’un calendrier de l’avent plutôt cher le site indique que des échantillons seront joints au colis , rien dans le paquet…j’appelle le site de vente en ligne et la réponse est que sans doute il n’y avait rien en stock …. Pour une marque comme khiel’s cela fait sourire … aucun effort commercial, juste une fin de non recevoir … donc l’année prochaine je commande un calendrier de l’avent chez un concurrent…

Ordered online Monday April 1st and items show they have been shipped however tracking number doesn't work and has not been updated since Monday. Called Customer service and was told it was coming from a company called Deliver It. Never heard of this company. Almost $300 ordered and I have no idea when it's coming or if it will ever come. I feel like my friend and I got scammed.

Good products, awful customer support. I'm a long time user of their skincare products but as soon as I had an issue with their website the experience went down the toilet.

Pessimi, fatto 2 ordini il 29/11, partito 01/12, oggi siamo al 10 e dove sta? Ancora in Francia, quando in teoria doveva arrivare tre giorni fa. Scritto al costumer center, e mi rispondono di aspettare fino a 16 GG lavorativi ( dal primo giorno in cui l'ordine è stato spedito), ma se sul sito c'è scritto 4/5 giorni com'è possibile che debba aspettare mezzo mese.

I wrote a review about my disappointment at repeatedly trying to place an on line order for their avocado based eye moisturizer. I shared that after several tries, I gave up and bought a different eye product. I'm surprised Kiehls never reached out to advise why this happened. While I did receive the product I substituted, it is more of a day time product, beige in color and not super emollient like the avocado product, which I love using at night. I'm down to the dregs on my favorite product, will see what happens when I try again to order. Bottom line: disappointed in Kiehls lack of customer service response. I'm a repeat customer, I would have expected at least some acknowledgement of the problem since I took the time to share.

Kiehl's has a few great products that i like. It's the only reason I gave 2 stars. However they are way to pricey and they never have good offers!!! I have been buying for years and I called customer service for an exchange and I got stuck with new products I could not use. they said returns is 30 days which is not ideal, sometimes you will have products just sitting there awhile.They do not cater to customer's concerns.

This was about a year ago but they didn't send me a face cream which I paid for and I emailed twice to two addresses and was completely ignored! Such disgusting service

Ho fatto l'ordine, quando è arrivato, sono rimasto scioccato! Invece del concentrato ravvivante quotidiano ho ricevuto cc cream dell'azienda coreana "IT cosmetics", mentre nella fattura stampata è chiaramente indicato che tutti i prodotti che ho ordinato sono disponibili. Ho contattato subito il customer care via mail, nessuno ha risposto! Ho dovuto chiamare e dopo che finalmente ho ricevuto. Hanno risposto chiedendo di rispedire il prodotto sbagliato e solo all'arrivo del bene mi rimborseranno. Sul serio? Ho aspettato il mio ordine 1 settimana, poi ho perso tempo per chiedere aiuto, ora devo andare all'ufficio postale e aspettare il ritorno per altre 2-3 settimane? Totalmente insoddisfatto del servizio, anche se i prodotti sono buoni. Update: Alla fine loro hanno fatto rimborso.