Kiehl'sReviews of kiehls.com

Commande perdue, personne ne sait me dire où elle est, ne répondent pas à mes mails et me laissent en attente au téléphone. En attendant, personne ne sait où est ma commande. Dommage car c'est une bonne marque, mais je ne commanderai plus. Le service client est inutile.

Terrible customer service - do not order from the website I concur with all the reviews below. This website is terrible. It is super easy to pay for your order and everything works fine until the order is out for delivery. Then the order was returned without anyone contacting me to deliver it. When I contact customer service, not only are they unhelpful. They say that they cannot do anything and that I need to call back to get my refund. What a terrible system. Once they have received payment there is nothing they can do to ensure that the order is actually received and no procedures in place to log refunds. They have all of my contact information but can only use it in case of an emergency? What kind of a reply is that. I have sent a complaint demanding a full refund. I advise everyone not to buy from this website. Got to a shop that sells Kiehls products instead. What terrible online service in this day and age this is unacceptable.

Ottimi prodotti. Tra i preferiti avocado eye cream, tutta la linea midnight Recovery e la linea clearly corrective dark spot. Il sito è ben organizzato, di semplice navigazione e le spedizioni sono veloci e precise. Graditi i campioni in omaggio e le offerte periodiche. In questi giorni ho effettuato tre ordini con lo sconto del 30% e molteplici omaggi. Ho provato moltissime case di prodotti cosmetici e farmaceutici e Kiehl's è certamente tra le mie preferite.

Kiehl's changed the price of my order and I did not get a 25% discount... The customer service did not help me solve the problem, and rejects give me back my discount. Better to shop in-store not online. And if you return the products, you have to pay the shipping fee...

Item missing from order and given the runaround by several customer services agents, and have still be charged for the item. Due to the incompetent staff they hire for online customer services and their obviously terrible training policy, they have lost a customer of 15 years + It is a real shock to see a business with such a professional retail offering conduct themselves this way when online trading.

Assistenza online inesistente e penosa Ho effettuato un ordine contenente il calendario dell’avvento, ma purtroppo è arrivato danneggiato e con due prodotti mancanti. Ho scritto per email all’assistenza il 15 novembre, e a parte il fatto che per email ti scrivono di chiamare il numero dedicato, invece se chiami ti dicono di scrivere un’email, ad oggi ancora non sono riusciti a risolvere la situazione. In 7 giorni lavorativi non hanno saputo risolvere nulla, mi hanno chiesto le foto del prodotto danneggiato e dopo che le ho inviate sono spariti. Ho scritto altre email e oggi mi scrivono di fare il reso tramite etichetta prepagata che mi hanno inviato per email, peccato che non mi abbiano mandato niente per email.

HORRIBLE CUSTOMER SERVICE! DO NOT ORDER ONLINE FROM THEIR SITE. Better yet, don't order from them at all. The lost my order and I had to call them several times for them to even address it! They said they issued a refund - a MONTH after and then they told me that I had to call MY bank to address the issue! WHAAAAT!!?? I will never use thier products again or even bother with ordering on their website! HORRIBLE COMPANY. TERRIBLE SERVICE. They don't give a rats ass about their consumers.

Kiehl's has a few great products that i like. It's the only reason I gave 2 stars. However they are way to pricey and they never have good offers!!! I have been buying for years and I called customer service for an exchange and I got stuck with new products I could not use. they said returns is 30 days which is not ideal, sometimes you will have products just sitting there awhile.They do not cater to customer's concerns.