Kiehl'sReviews of kiehls.com

I ordered items over 3 weeks ago, and still haven't received my items, not even a shipping notice. I have emailed 3. times. No response and their phone lines are always busy! NEVER BUY FROM THEM!

Tried to place the order during Black Friday. It said that for buying more than 1,000 Swedish kronor, so you can choose 5 product samples and a toilet bag. My ordering is more than 1,000 kronor, but I can only choose 3 product samples and no toilet bag. I contacted customer service, they ask me to attached the screenshots to the email. I did that, and they never reply and just disappear. This is both bad customer service and cheating customers. I am really disappointed and consider not to buy their products anymore….

Ho ordinato un calendario dell'avvento pagando la spedizione in 2-3 giorni quasi 10 euro perché era un regalo di compleanno ed il pacco è arrivato 5 giorni lavorativi dopo la consegna prevista, senza la confezione regalo anche quella pagata a parte. Stato dell'ordine bloccato e nessuna possibilità di seguire il tracciamento del pacco. Molto insoddisfatta.

Ho fatto nel giro di 3 settimane 2 ordini per un totale di 300€, mi è arrivato un prodotto danneggiato , ho inviato le foto un’ora dopo aver ricevuto il pacco. La soluzione è stata offrirmi il 20% su un nuovo acquisto ( peccato che avevo comprato il prodotto con lo sconto Black Friday del 35% ) oppure fare il reso. Inoltre è geniale come arrivino le newsletter con i promocode su determinati prodotti , appena dopo averli acquistati! Appena acquistato il calendario dell’avvento, un’ora dopo, mi è arrivato lo sconto di 10€ proprio sull’acquisto del calendario!! Sui prodotti nulla da dire ma il servizio clienti è pessimo e ridicolo.

Wow, Kiehl’s are totally useless. I placed an order which I never received a confirmation email for. 10 days later when nothing had arrived I called customer services. I was on hold for 2.5 hours then got cut off. I sent a Facebook message - no reply. Called next day and after 30 mins being on hold got a lady who was working from home with a baby. I couldn’t hear much that she was saying because her baby was too noisy. I found out that I had apparently refused the order when it was delivered and that now it had been returned to the warehouse and that I would be refunded. Not good enough - I didn’t get a delivery and I certainly wouldn’t have refused it. I have waited months to order this expensive product - until Black Friday where, although it is still expensive, it is slightly more affordable. Of course I wouldn’t refuse it but the truth is that no one delivered it to me. I have an email from the lady I spoke to saying that the situation is being escalated and that I should hear back in 3 days. Not good enough but the company are totally uncontactable so there is nothing I can do. On a separate note, I booked in for a ‘live consultation’ this morning. I logged on and the specialist had the video and sound muted. I stayed online for a bit saying hello a few times then hung up and logged back in and they had gone. Total waste of time. For a company to charge the prices they do I would have thought that they might like to treat their customers a bit better. Total waste of time and I will find a more reputable place to buy my skincare products from now on.

Kiehls Australia sells old products (manufactured date is usually almost 1-2 years old, even jumbo sizes or samples are worse they are almost 3 years old. They say it is ok as shelf life is 3 years. But you should use all jumbo size products within a few months!! Kiehl's Australia sell old left over products to Australians. Do not buy !!.

Sito online, pessimo e dir poco ho effettuato 2 ordini, soldi scalati ma i prodotti mai inviati. Asistenza clienti peggio di peggio mai visto un servizio così scadente.

Ho provato i prodotti per pelle sensibile come tester. Crema per pelle sensibile molto leggera e soffice, detergente profumato ed efficace. Packaging molto accurato.