Kiehl'sReviews of kiehls.com

I’ve been purchasing from the Kiehl’s online mail order services for more than a decade. Unfortunately, the quality of their service has decreased significantly over the last two years. My most recent order was a mixed experience. The good: my order arrived complete and the sale prices were good. The bad: whereas I use to routinely receive shipments a few days after placing my order, this time it took about two weeks. The tracking info was never input or updated (beyond a confusing tracking number with no shipping service identified) so I never knew when to expect the shipment. It just showed up at my door. The box was haphazardly packed with the items rolling around loose inside and the box looked like it was used as a booster seat for a chubby boy. Although the box was marked with instructions to open a specified side, the products were all upside down. Fortunately nothing leaked or was broken. I contacted customer service about a week after placing the order to confirm its status. Theyreplied promptly but offered little help. I was given a range of dates for processing and another range of dates for shipping that added up to a maximum of two weeks. I was told that the item was shipped via UPS, but it was actually UPS Mail Innovations, with USPS handling the final delivery. Either way, the provided tracking number never was updated as received, shipped, etc. Another recurring annoyance is that whenever they have a sale, many sale items are not in stock. The biggest part of the problem seems to be that their order fulfillment/shipping warehouse facilities have moved from the northeast to Mississippi. I consistently find that any shipment originating from south of the Mason Dixon line and east of Texas rarely gets scanned by UPS and USPS so tracking is nonexistent. When it is tracked, the journey seems to involve confusing handoffs back and forth through the most indirect route imaginable. I doubt I will ever use Kiehl’s mail order services again and I highly recommend picking up orders in store if that is convenient.

I prodotti sono ottimi ma la spedizione è da medioevo. Ogni volta ci vogliono circa 10-12 giorni per ricevere due prodotti. Esistono tanti tipi di corriere espresso ormai, consiglio vivamente all'azienda di aggiornarsi con i tempi e cambiare metodo di spedizione. Riguardo ai prodotti nulla da dire ma la lentezza della consegna fa passare la voglia di acquistarli.

My products were shipped to an incorrect address TWICE and I got no help after asking politely more than once. Not even a discount or reimbursement for the postage. Boo.

Compre dos productos de ellos. Uno por segunda vez porque me había gustado mucho. Cuando me llego el mail para escribir mi opinión, puse que la segunda crema no me había gustado y no me lo publicaron porque decían que infringía las linea guía. Vuelvo a escribirlo (vale aclarar que las dos veces fui super respetuosa, no utilice vocabulario vulgar ni falta de respeto, simplemente dije que no me había gustado la calidad del producto ya que tenia tantas opiniones buenas, me esperaba mas). Y me volvieron a bloquear el comentario diciendo que no respetaba la linea guía. Con lo cual me di cuenta que no se puede confiar en el puntaje de los productos en su pagina, visto que solo publican lo que ellos quieren. Pensaba que era una empresa mas seria. Me desilusionaron. Cuando deba reponer la crema que sì me gusta, compraré una otra marca.

I love some of their products but felt like I could probably look for similar effectiveness at an affordable price...

I love Kiehl's products but shipping took forever. I tried reaching out to customer service and had no luck. But the day I called was when I received my shipping confirmation. Items arrived in shape.

Great products disconnected customer services

I would not recommend the online store if you can walk by a retial store. But love their products anyway.