Kiehl'sReviews of kiehls.com

I love Kiehl's. I use their hand cream and their face cream with SPF. The products are great - they moisturize my skin and are minimally greasy. I highly recommend!

ho fatto un ordine il 6/2/22, hanno preso i soldi ( menomale che ho pagato con Paypal!), ma ancora oggi 21 febbraio non è arrivato nulla. ho contattato il servizio clienti, che è in Francia(!), e mi hanno risposto che l'ordine non è mai arrivato in magazzino! Pessima esperienza, aperto reclamo con Paypal.

Customer services don’t even bother to read the emails properly, they have not addressed any of the issues raised. Their attitude “nah we can’t help because…” and they just make something up why they cannot help me

very poor e-commerce experience (good product). no resolution was offered besides..." just to wait 3-5 days and try reordering..." As a customer, this is an unacceptable buying experience.

Ce site fonctionne très mal. Il faut accepter les cookies à chaque ouverture de page. Ils proposent 10% de ristourne si l'on s'inscrit à la newsletter; Une fois inscrit, impossible d'en bénéficier. La commande n'apparait pas dans le compte client, pas d'email de confirmation. Le helpdesk est consititué d'incompétents situés au bout du monde. C'est nul. Allez plutôt en boutique, ils sont très sympas.

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I wrote a review about my disappointment at repeatedly trying to place an on line order for their avocado based eye moisturizer. I shared that after several tries, I gave up and bought a different eye product. I'm surprised Kiehls never reached out to advise why this happened. While I did receive the product I substituted, it is more of a day time product, beige in color and not super emollient like the avocado product, which I love using at night. I'm down to the dregs on my favorite product, will see what happens when I try again to order. Bottom line: disappointed in Kiehls lack of customer service response. I'm a repeat customer, I would have expected at least some acknowledgement of the problem since I took the time to share.

I am still waiting for a refund promised on 7th December. I ordered two products only one arrived. No invoice, no explanation. After a lengthy wait I eventually spoke with Customer Service. They were clearly busy. I was told the product was out of stock and I would be reimbursed. Another phone call a couple of weeks later. Same response I would be reimbursed. I'm still waiting. Boots sold the missing item at 25% less I've now received my refund following another phone call to Customer Services January 20th