Kidde Fire SafetyReviews of kidde.com

the absolute worst customer service I can recall ...they totally stink. Their website is dysfunctional, the Chat option is totally worthless, and THEIR EMAIL RESPONSE FORM DOESN'T EVEN WORK!! Their customer service 800 number is a ticket to a wait so you can talk to someone who doesn't know anything, and then they don't call back. They are AWFUL. Buy from someone, ANYONE, else.

This company makes extremely low quality products. There are masses of people around the country being woken up in the middle of the night and unnecessarily distressed by the thought that there may be a fire in their building due to their faulty products. This is now the THIRD order from them, each order a set of two, and EVERY one has been defective. Avoid at all costs.

Bought the KIDDE 10Y29 smoke detector as I thought it was a reputable brand and it claimed a 10 year battery life. The battery failed after three years.

It is understandable that some detectors will fail - particularly those with rechargeable batteries. Twice, I filled out the on-line warranty forms but never received anything back and was in despair when I saw the wealth of 1-star reviews all saying the same thing. I revisited Kidde's web site and the "Contact Us" section. This time, I sent in a Customer Service Contact Form. Later, on the same morning, I had a reply from Bahaa Salah at Kidde apologising and telling me she had arranged a replacement to be sent out. That replacement arrived today and is now installed. Kidde used to be part of the highly reputable British Thorn group of companies, which included EMI, Ferguson TV's, Thorn Lighting, Kidde Graviner (the world's first automatic aero engine fire extinguisher) among others so I had a feeling all these 1 star reviews meant something was wrong. My advice is - if you complete a Warranty Claim and you don't hear back within a few days, complete the Customer Service Contact Form and don't forget the proof of purchase. (If, like me, you are in a new build house, send trhe proof of your completion date.)

These alarms are trash. Our new home came with 5 of these and they started failing within 1 year. First we assumed it was the batteries but replacing them did not fix the sudden beeping at 3 am. We had the first one replaced per their warranty, then the second failed at less than 2 years and they did not even respond to our warranty claim. We just removed them all right after the second year and replaced them with reliable smoke alarms.

Constantly going off at all hours. No reason for it, no dust etc. we have about 5-6 in our property and everyone is faulty.

Fire alarms go off all the time customer service no help.Terrible company.

Complete junk, going off for no reason, its 4 am . They have awaken me up for the last time .. wouldn't recommend them to anyone!!!