Joseph R.
Kidde detectors failed at high rate. Refund not delivered as promised.
I had a terrible experience with their new wireless combo product with 10 year batteries last summer. I had a customer wanting to replace 9 devices in their home. I chose them as a premium product and company. Installed. A few days later, I went back to the customer and 2 of the devices were in a bucket in the back yard. Started chirping and talking in the middle of the night. I replaced and then 3 more started chirping. I had to remove them all. Called Kidde support and asked for a refund. They required me to send back at my own expense. Sent 8 back, got refunds from Home Depot on rest. They asked me to send them an invoice and they would reimburse. I sent back in May 2024. To date, they have failed to refund my money. I have followed up multiple times and they have told me to expect 6-8 weeks twice. I at the end of the 2nd 8 week promise. Suggestions for Kidde improvement. 1. Build a better product. 2. Do what you say you are going to do. If you tell me payment in 6-8 weeks, deliver. Don't fail...twice. 3. Don't financially impact small businesses with poor services and product. Refund finally delivered in November 2024. Added one star.