Kidde Fire SafetyReviews of kidde.com

It goes off when I turn on humidifier.

We had 7 (seven) Kiddie fire alarms installed by a licensed electrician when we renovated our house. ALL HAVE FAILED. I cannot forget the image of my 4 year old screaming in terror in her room illuminated by the flashing LED. We have replaced ALL of the units with Nest fire alarms without a single incident. Kidde product and customer service is terrible.

Do not buy kidde smoke detectors. We remodeled and purchased 7 alarms. After 2 months they started chirping for no reason. Called kidde support and was told the batteries that come with units are test batteries only. Batteries have to be at least 4 years expiration from date. No help. No apology. No explanation anywhere in packaging that these are test batteries only. For the price they should include the proper batteries. As I said do not purchase kidde smoke detectors.

Purchased 7 Kidde KF20 alarms in April 2024. Shortly after installation one of them woke the household up at 3am with a false alarm. No obvious cause. I then bought a further two, one as a replacement and one as a spare. Since then three of them have produced false alarms for no apparent reason. I'll attempt to get some recompense, as these are still under warranty. But I've now no faith in Kiddie products, so won't be interested in replacements. These replaced ionization type alarms which were well past their renewal date. These never created any false alarms.

The smoke alarm did fail within warranty, but I can't fault the claiming under the warranty procedure. On the Sunday I sent an email to them with the model number, date of manufacture and detailing the problem. They replied the next day asking for the receipt which I sent them the same day. A new smoke alarm was posted on the Wednesday and delivered on the Thursday.

I had a terrible experience with their new wireless combo product with 10 year batteries last summer. I had a customer wanting to replace 9 devices in their home. I chose them as a premium product and company. Installed. A few days later, I went back to the customer and 2 of the devices were in a bucket in the back yard. Started chirping and talking in the middle of the night. I replaced and then 3 more started chirping. I had to remove them all. Called Kidde support and asked for a refund. They required me to send back at my own expense. Sent 8 back, got refunds from Home Depot on rest. They asked me to send them an invoice and they would reimburse. I sent back in May 2024. To date, they have failed to refund my money. I have followed up multiple times and they have told me to expect 6-8 weeks twice. I at the end of the 2nd 8 week promise. Suggestions for Kidde improvement. 1. Build a better product. 2. Do what you say you are going to do. If you tell me payment in 6-8 weeks, deliver. Don't fail...twice. 3. Don't financially impact small businesses with poor services and product. Refund finally delivered in November 2024. Added one star.

I have had many of these Kidde combination smoke and fire alarms, and they failed well before the warranty date. There seems to be a quality issue, perhaps in their China factories. However, customer service is pleasant, and did replace them.

I bought a twin-pack of domestic smoke alarms from Costco a while back. The first unit worked ok (ie. didn't go off) for some months then started to beep during cooking, even tho' the coconut/olive oil wasn't even smoking. It was situated on the hall wall about 5m from the kitchen. Then it started to sound in the middle of the night and other random times. It hadn't been in place even a year. I replaced it with the second unit which, again, worked ok (ie. didn't go off) until it too started to beep during normal cooking. I contacted Kidde via their website - as usual, you cannot find a number to speak to anyone - asking about this and got no reply. After a month I wrote a second time, and again, to this day, months later, no reply. We got a refund from Costco and I now have another brand of detector. Poor product (in this case) and even worse customer service.