Eddie
Customer care did respond eventually
I purchased a Kidde 10SCO Smoke and Carbon Monoxide Alarm in April 2020. In August 2022 the alarm started sounding in the absence of any smoke or carbon monoxide. Pressing the hush button did not silence the alarm, the only way to stop the continuous beeping and shouting 'Fire' Fire' Fire' was to disconnect the 9volt battery. I returned the item as instructed on the back of the alarm to Kidde Safety Europe Ltd, 1st Floor, Ash House, Littleton Road, Ashford, Middlesex TW15 1TZ, with an accompanying letter explaining the fault and giving my contact details. I don't see the point of giving instructions for where to return the alarm when there is a problem when Kidde Safety Europe Ltd don't respond. They have my postal address, email address and phone number. I intend to inform the parent company in America. Update on 12 September - I emailed the company yesterday and have just been phoned by the company to say that a replacement alarm is being sent out. As a result I have changed the review from 1 to 5 stars.