Kidde Fire SafetyReviews of kidde.com

I have to say that my rating has changed completely because of one person at Kidde named Joe McL. At first he was not nice about my initial complaint but he really has made an effort to help me and has treated me with respect. He has been very helpful and prompt in his response to my ongoing problems with the Kidde products.

I have had two smoke alarms in my home and a monoxide alarm from Kidde for many, many years. Recently one of my smoke alarms (model 10Y29) started beeping constantly. I checked the dates of both and by coincidence they were almost exactly 10y old. Neither have given me any issues, and worked correctly when tested. So I replaced both with identical models. I did contact Kidde Customer Services who were prompt, helpful and polite. They confirmed the constant sounding indicated defectiveness and suggested it had had its life, which is fair. Therefore, I cannot fault items nor the service received.

It is understandable that some detectors will fail - particularly those with rechargeable batteries. Twice, I filled out the on-line warranty forms but never received anything back and was in despair when I saw the wealth of 1-star reviews all saying the same thing. I revisited Kidde's web site and the "Contact Us" section. This time, I sent in a Customer Service Contact Form. Later, on the same morning, I had a reply from Bahaa Salah at Kidde apologising and telling me she had arranged a replacement to be sent out. That replacement arrived today and is now installed. Kidde used to be part of the highly reputable British Thorn group of companies, which included EMI, Ferguson TV's, Thorn Lighting, Kidde Graviner (the world's first automatic aero engine fire extinguisher) among others so I had a feeling all these 1 star reviews meant something was wrong. My advice is - if you complete a Warranty Claim and you don't hear back within a few days, complete the Customer Service Contact Form and don't forget the proof of purchase. (If, like me, you are in a new build house, send trhe proof of your completion date.)

I moved, without prompting to Trustpilot to give a 5* review for their customer services. (thanks Lisa) I was staggered to find such an overwhelming negative experience, until reading the reasons ... a false alarm in the middle of the night for such a feared event is scary. My carbon monoxide monitor failed (with chirps) during the day, in the 9th year of its life. A warranty claim was simple. An email followed by a request for a receipt (easy with an Amazon purchase). A replacement was sent by Royal Mail and arrived within 72 hours.

Bought a combination smoke and carbon monoxide alarm in 2019. Ran 4 years with no problems whatsoever, just the normal battery change. On last change of battery (Duracell plus) alarm kept informing of flat battery after just three weeks, (this happened twice) Contacted Kidde (Salah Bahaa) who after a few questions replaced alarm with free post as it has a 10 year guarantee. No ifs, buts, whys or wherefores, just great service from a great company.

Bought 2 smoke alarms 18months ago . 1 developed fault this week. Telephoned their service department for advice and they phoned me back in five minutes. I gave them some details and a replacement unit was delivered before 9.00am the next day. Highly recommend them. Excellent service.

We had a kidde multi unit smoke detector that was already installed in our home when we moved in. After a couple of months the unit went off randomly at 3 a.m. one night. Of course we were alarmed and investigated to see what the issue was. After determining that there was no fire and no smoke present in the home, we dusted off and blew out the units to make sure foreign particles were not causing a false sensor detection. A couple of nights later, the same thing. The same unit was going off and triggering the others. We moved the unit to another room and made sure the high end battery that is recommended by the care guide was fresh. After the unit went off again a few nights later, we called the manufacturer. After waiting on hold for about an hour, we finally talked to an agent who suspected that the unit was faulty and that it was still under warranty, so they would send us a new unit. A week or so after the last communication with Kidde the new unit did arrive and so far, no false alarms. Thank you for helping to keep our family safe.