Kidde Fire SafetyReviews of kidde.com

Horrible brand. I live under rent so I have to call to get the fire alarms replaced. Every since I had to get them replaced back in February (they died) I've been having to deal with false alarms almost every damn week and I'm sick of it. I'm scared to go under the alarms because I'm scared that somehow my body heat will make them go off. There is literally nothing that should trigger them but they constantly go off anyways. They've all been replaced at least 4 times now (different models each time) and NOTHING WORKS. ALL OF THEM KEEP GOING OFF. Horrible brand and they should be ashamed for selling such trash

Been an electrician for 25 years. All the products experience random false alarms at night usually around 1-3 in the morning. Families being awoken and running around looking for fires to find false alarms continuously. Do yourself a favor and choose another manufacture

STAY AWAY FROM THIS COMPANY… The most horrible and nasty customer service agents ever… I called to get a replacement for a CO alarm that went bad after couple of years and they made me go through hoops to agree to send a replacement and they do not send any update regarding your order or replacement and you have to call to get update Aside from that, both times I called, the customer service ladies who answered both calls were extremely rude and nasty and one of them hung up after she told me it will take 15 days to just process the order and when I said “wow that’s a long time”, her reply was “that’s everything I have” and hung up on me

I moved, without prompting to Trustpilot to give a 5* review for their customer services. (thanks Lisa) I was staggered to find such an overwhelming negative experience, until reading the reasons ... a false alarm in the middle of the night for such a feared event is scary. My carbon monoxide monitor failed (with chirps) during the day, in the 9th year of its life. A warranty claim was simple. An email followed by a request for a receipt (easy with an Amazon purchase). A replacement was sent by Royal Mail and arrived within 72 hours.

My Kidde Long Life Smoke Alarm with a 10 year guarantee failed within 3 years, with the previous one failing within 2 years. This poor review is because there was no possibility to contact them about this - both on the phone or via their website. Their customer services is the worst I've experienced for a well know brand. Avoid their products since they are clearly poor quality. with even poorer customer care. We now know why they are relatively cheap.

Bought 5 2030-DSR smoke alarms from Screwfix, 23/8/24. Changing the batteries every 6 weeks, constant chirping. Sick of them going off at random times for no reason. Wished I read the reviews. Just rubbish

Kidde why does the outside of each package never contain the MM/DD/YY date of production required in registration? Why do you have to break the package to locate the DATE? When you buy a 7-10 year replacement item your warranty is from product date not the purchase date! Your newly purchased product may already be 1-3 years or older or have expired? Common sense: Production date must be listed on outside of EVERY packages? BUYER BEWARE!!! Sent a request for free replacements NO! SEALED NEW PRODUCTS WERE NOT PURCHASED FROM KIDDE AUTHORIZED DEALERS? no where do you read this in the warranty that comes with products

Both our Kidde fire alarms stopped working after 2 years. They are worthless and overpriced. Buyer beware.