K HealthReviews of khealth.ai

Useless. Their “assessment” doesn’t give correct diagnosis. They just steal your money. I asked for a refund and they basically said tough luck. Will be telling others about this

The practitioner was very easy to speak with. Got what was wrong with me and quickly got the meds I needed orderd.

The doctor was knowledgeable and helpful

Quick and professional

This website years ago was actually helpful and they’d prescribe antibiotics, etc. now it’s a waste of time and money in my opinion. I very clearly have a sinus infection, I’m describing my symptoms, green nasal discharge, fever, sore to the touch sinuses, etc. that I’ve had for many days now. My doctor asked which remedies I’ve tried, to which I replied mucinex, Sudafed, Flonase- none of which worked. In the end, the doctor told me he knows the symptoms could be annoying but to take mucinex, Sudafed, Flonase and Tylenol…. the exact medicines I stated I was taking. It’s a joke, save your money and go else where. I used a different tele-health provider the same day and was prescribed an antibiotic for a sinus infection.

Easy to navigate app. Was explained up front on what to expect.

Very frustrating with the app. It took about a week to be able to do a wellness visit due to complications with the app. It has a spot to see my blood work results but that won't load. I've submitted a work request for this and haven't heard anything back yet. They have you fill a questionnaire out before the wellness visit but then ask the the exact same questions in the visit. Why do i have to answer the same questions twice? I eventually got my wellness visit but nothing but headaches along the way. Clearly the app needs a lot of work.

The doctors that have spoken with me have been wonderful, kind, and professional. The mobile app isn't the most UX friendly but it's still fairly simple to use. My dissatisfaction lies mainly in the appointment system. I'm not sure how the app connects me to the providers that are employed by the company so maybe it's an inevitable part of the process. However, the two times I've tried to be seen by a provider, I have had to wait over 30 minutes despite having created an appointment. My most recent appointment was set for 2PM on a Friday and I wasn't actually helped until 3:15PM. When I brought up the issue with the provider, they weren't even aware that I had an appointment set. If appointments are not honored, it would be harder for me to rely on this platform.