KeurigReviews of keurig.com

Number one reason I I gave them a one-star which they don't even deserve that when you want to get something like a coffee maker and the person you love she loves coffee you get a really good one not the most expensive one I got her a k cup Duo that was $117 $ granted she would never allow me to spend $117 on a coffee maker or would she spend $117 on a coffee maker but that's her not me she's more important to me. and if I got her something she really loves good for me because I did something great she was so happy about that she's always wanted to Keurig with the ability to have a pot of coffee if she chooses to have a single cup look making an assembling of a Keurig and the United States is more money less money for the company but when you decide to cut corners and make the consumer think that doing your best to make the best product and that's what pisses me off I've had two different cures within a last 5 months period and they're both pieces of junk same issue only a little bit of water coming out through the coffee pot and not giving what you should be getting either 6 8 10 or 12 oz cup of coffee I just called Keurig so they're going to send a shipping labels to my email address and a big amount of time to be wasted two to three days to get a shipping label on my email address then they want me to ship it back to him so they can tell me that I abused the machine or something like that which means I'm going to be more pissed then I was before I started the call to Keurig it's not like I found a Keurig in the dumpster and decided hey I'm going to call Keurig and tell them my coffee maker is not working I actually bought both of them and I'm so dissatisfied with both of them and there's different companies out there that won't treat me like a criminal because they are going to accuse me of intentionally breaking the machine so if I don't get what I want for the special lady of my life then I'll never buy another Keurig so this is my review buy it don't buy it but I wouldn't buy it I wouldn't even let somebody give it to me for free they should have just given me some kind of barcode or something that the Walmart can scan or whoever I decided to go to just to get me another one Keurig is a let down to say the least

Bro the customer service chat feature is dog shit, idk if it was just the agent I specifically had or if it was because of the script they have to follow but either way it was terrible. All I wanted for my order information email to be resent because I hadn’t received it and it took 20 minutes, first they took forever to look up my information and kept asking me my name and email even though I already said it and all you have to do it scroll up to see it again, then they misunderstood the situation thinking my order didn’t go through and said I have to go to billing because of a wrong charge, and finally at the third time when I clarified that I simply want an email to be resent, then finally after another like 10 minutes of waiting did I finally get the email, even then idek if it was the agent or if I got the original email that hadn’t sent for some reason. On top of that, the fake bs they have to say “thank you for your patience”, “give me a moment while I look into this for you” only works if you actually get shit done, not if you keep repeating it without actually helping

Slim K didn't last one month. Piece of crap. Telephone support is feckin useless. Never feckin again. Kuerig SUCKS!

I informed Keurig at the very beginning that the brewer was a gift and I had no receipt. Despite this, I spent over an hour on the phone repeating serial numbers and performing troubleshooting steps, only to be told at the end that a receipt was required before any assistance could be provided. Had I been told that upfront, it would have saved substantial time and frustration.

Keurig brand and Keurig customer service are horrible. They said they would honor the warranty for the Keurig Crema that I’ve only had for a little over four months. They then said they had none available to send me. When I checked on the Keurig site the Keurig Crema was available. What scam are they perpetrating? I will continue to try to get answers. I’ll never buy a Keurig again. Horrible customer service. This is the second Keurig that went after having it a short time. Just garbage.

I purchased a Keurig K-Supreme Single Serve K-Cup Pod Coffee Maker from Amazon on January 6. It is under warranty and 3 months old. It has failed. Not heating water and causes the pod to leak, and makes about 2 oz of coffee. Submitted a claim online. Called. I was taken through the most ridiculous "troubleshooting" process imaginable. They basically wanted me to disassemble the machine. They finally decided they would replace the machine, but it will not arrive for 7 days. Then, I get an email asking me to submit proof of purchase (I had already done this) and to take a picture of the tiny QR code on the back of the machine. I had already submitted the serial number. This is customer service avoidance. The rep I spoke to did not have a command of the English language. Very difficult to understand. In a nutshell, send everything twice... then I get an email saying it's "under review" and will take an additional 3 days before they decide whether to replace the defective unit (that is under their warranty). Ridiculous, convoluted, infuriating process. I'll never buy another one. A strong STAY AWAY from Kurig.

This is the worst customer experience I have ever experienced. Starting with Saira in the Phillipines. Verified my proof of purchase and purchase date on the call. Still required written proof of purchase even though this was a gift. After gaining the copy of the receipt from my mother-in-law, it was still rejected. Let me show you why: We could not process your request due to one the following reasons: Serial number is not valid. Proof of purchase provided is not valid. Proof of purchase shows a purchase date outside of our 1-year warranty. Proof of purchase states brewer was purchased “Used.” Proof of purchase provided is not from an authorized retailer. These criminals are worse than an insurance company, DO NOT BUY KEURIG PRODUCTS!!!

I rarely leave negative reviews, but this experience has been beyond frustrating. I purchased a Keurig coffee machine less than six months ago, and when an issue came up, I did what any customer would do. I reached out to customer service. Not once, not twice, but multiple times through the proper channels. Every single time, I was met with silence. No response, no acknowledgment, nothing. At this point, it’s not even just about the broken useless machine. It’s about the complete lack of support after the sale. A product can have issues, that happens, but ignoring customers who are trying to get help within a warranty period is completely unacceptable. It shows a serious lack of accountability and care for the people who are actually buying and using your products. I gave more than enough time and opportunity for someone to step in and resolve this, but that never happened. As a result, I’m now left with a product that isn’t working properly and no support from the company behind it. Based on this experience, I would not recommend Keurig to others. If something goes wrong, don’t expect any help .. you’ll likely be left on your own.