KeurigReviews of keurig.com

I ordered a coffee maker from Keurig.com. Within hours on a Sunday (non-business day), I called to cancel. Keurig refused and told me to call back after I received the machine. After I received it, I called again to return it. Keurig told me I must pay for return shipping out of my own pocket. Their website advertised "FREE SHIPPING" but never disclosed this policy before purchase. I have not paid the return shipping. I refuse to. I have filed a BBB complaint. Buy from Amazon or anywhere else that offers free returns. Keurig's return policy is deceptive. Update: The company eventually offered to pay for return shipping. Case closed.

Terrible customer service. I purchased at 7:30pm one night next morning I saw it was discounted $45.00 so I called to see if they could give me the credit ooo no I didn’t buy it this morning so I asked could we cancel my order and let me reorder oooo no it’s in the system You can’t cancel it’s still there not shipped. So I can ship it back and by that time it won’t be 45.00 less. I will never buy another Keurig from anywhere. Do not buy one ! They are greedy and make it so you can’t do anything. They won’t refund won’t give credit and shame on them. I will be returning when it gets here and buying a different brand from another supplier.

I bought the red Keurig compact coffee machine that was on sale at Walmart for $49. I had bought the same one a couple years ago and it didn't last long and it stopped working and I thought I would just try it again because I like the color, size and the price was good. This machine was worse than the first one it only lasted about 15 times and quit working. Unfortunately I had it in the box new for a month or so while I used up my other coffee and the receipt was pass 30 days so I could not return it. I will never buy another Keurig product. There are some similar brands out there that I am going to try but never ever Keurig not getting three chances.

2 months old and out of warranty and quit working Keurig service was hard to understand and passed the buck for help to a second person who also did not speak English and then they said it was because I did not use Keurig pods my last Keurig was 15 years old when it quit and I never used Keurig pods don't even know where to get them and the internet says use any pods ?? the new ones are just junk

Had the following product 2 1/2 years, cleaned it regularly and yet the clean light never stopped blinking and finally the pressure to push the water through stopped. $110 Dollars for this piece of junk. Run from this model as fast as you can: Keurig K-Supreme Single Serve K-Cup Pod Coffee Maker. Slow when working properly and doesn't last long. Try another brand, there's so many to choose from.

Did not provide a return shipping label, product was deceitful saying that it’s high pressure coffee maker, but it is not, it just imitates a high pressure coffee maker no difference in strength of coffee, very disappointing, what’s even more disappointing is they made me pay 60 bucks just to get my money back, terrible considering they’re a multi million dollar corporation, will not buy again

I bought a Keurig coffee maker from Target, and just 2½ months later it overheated and completely stopped working. I figured it wouldn’t be a big deal—I’d just return it to Target and get a replacement. That’s where the real problem started. The serial number on the machine doesn’t match the one on my receipt. I have no idea how that even happened. We only bought one unit, the box was brand new and sealed, so I can only assume something went wrong at the store—either a mix-up or a system issue. It seems like whatever was scanned on the outside of the box didn’t match the actual unit inside. Because of that mismatch, Target refused to return or replace it. Even worse, they made me feel like I was trying to scam them, which is honestly pretty frustrating when all I did was buy a product that failed after a couple of months. At the end of the day, I’m stuck with a broken coffee maker and no help from either Keurig or Target. I just want a working product and for someone to take responsibility for what clearly looks like a tracking or quality control issue.

I ordered K-cups in November. They were shipped and I was billed for the purchase. However, I never received them. According to USPS tracking, they are in a postal service warehouse, but the postal service cannot find them. It is now 4 months later and USPS says that they still cannot find my order. Despite this acknowledgement from the postal service, Keurig still will not give me a refund for my lost order.