KeurigReviews of keurig.com

In March 2026 I spent over an hour on the phone with "customer svc" explaining that my machine was defective; the descale light would not turn off. He said he would ship 1 descaling solution which never arrived. The light is still on. I wrote the Keurig President - no reply. Why can't they have a troubleshooting dept - or train their agents to do same? There is no customer service.

I purchased a keurig coffee maker with the whole pot or single cup option! Neither works half the time. On the pods I have to start at least twice per cup & on a full pot I have to start at least 3 times to get a full pot. I would not recommend this coffee machine to my worst enemy

3 machines in 5 years. I'm done. This isn't bad luck — it's a pattern. Keurig has perfected the art of producing an innovative, convenient product with absolutely no quality control behind it. Each machine lasts just long enough to push you past your frustration threshold before it dies, and then the cycle repeats. Customer service? Save your time. What you'll get is scripted sympathy and a 25% discount off RETAIL price — which is typically 25% above what any major retailer already charges. Net savings: zero. Net respect for the customer: zero. What makes this worse is who's behind it. Keurig is owned by Keurig Dr Pepper, which also owns Green Mountain Coffee. These are not small, struggling companies. This is a billion-dollar enterprise with the resources to fix these chronic quality issues and a leadership team that has clearly chosen not to. When a company of this size keeps producing the same defective product year after year, that's not an oversight — that's a decision. I'm not buying another Keurig machine. And given their ownership structure, I'm done with Keurig Dr Pepper and Green Mountain products entirely. There are better-built alternatives that actually last. Vote with your wallet. I did.

Run away from the idea of using Keurig's online ordering system. You are better off using another online retailer or looking for sales in a retail outlet rather than dealing with this headache. All of a sudden, I'm receiving coffee, and I didn't even order it. They will act as if they did nothing wrong, and you have a mini coffee warehouse.

I bought a K Creama from Costco. After 3 months it wouldn't work. The machine would not open so I could not place pod in the machine. I sent it back and I received a replacement. After 2 weeks the replacement wouldn't work. I called customer service but I couldn't understand the agent because of her foreign accent. I asked to talk to her supervisor. She said they were all busy but one would call me. Never heard back. A horrible experience all around. I wouldn't ever buy another Keurig coffee machine. Dave Jones

It worked perfect for 8 months. Then after making one cup of coffee it came up with add water. The revisor was not hardly down. I dumped the water, replaced the filter, and it worked fine for 2 days. After that it did it again. Before I was able to get in touch with support, the display came up with descale. I had descaled less than 2 weeks before. when I called support as the email said, even though it would have been 9:00 am there, I was told the office was closed. This happened 3 times. I finally gave up. When someone from Keurig phoned they spoke so soft, I was unable to hear them, I ask the person to speak up, only to discover I was unable to understand her, as she English was not all the good. In the end, I got no help and when I asked to have it fixed under warranty, nothing. I never heard another word from Keurig. I will be throwing the thing out, I highly recommend no one purchase the Keurig model K-Supreme Plus. In reality best not to even get a Keurig if you want support. Keurig support is really a joke

I just called in about my coffee maker that has stopped working. I attempted to descale it with negative results. it then stopped working completely. customer service only offered a 25% discount and a box of coffee. if I would have accepted this, this would have been my 4th coffee maker in less than 3 years. I find this totally unacceptable.

I purchased a Keurig about a year ago, and when I first plugged it in, the heating element immediately caught fire. Keurig replaced the machine, which I appreciated. However, after moving homes a couple of times this year, I finally set up the replacement and the exact same thing happened again; the heating element caught fire as soon as it was plugged in. Customer service told me the machine is now outside the one-year warranty and offered a 50% discount toward purchasing another brewer. Unfortunately, after two machines failing in the same way, I’m not comfortable spending more money on another one. I’ve also noticed that other customers report similar heating element issues with this model, which makes me wonder if it’s a recurring problem. I used to think Keurig made reliable machines, but after this experience (and similar issues my grandmother has had with two of hers), I’ve decided to switch to another brand.