KeurigReviews of keurig.com

I ordered K-cups but failed to notice that my shipping address was my old address until the next morning. I called to either cancel the order or change the shipping address. I immediately reached out to C.S. and spoke with an ESL representative who told me nothing could be done that the order had already shipped even though my Email said it had not. She claimed you have to cancel or change orders within 30 minutes of it being placed. I reached out to the company via Email to register my complaint about this practice. Today I was pleasantly surprised to see that the company is sending me a new order to my correct address free of charge. Even though it is a one time exception, I feel that the company stands behind their name. This was the only time I had an issue with Keurig. It was my fault for not recognizing the shipping address until it was too late. To me this is great customer service.

I cannot say enough about the way the Keurig customer service team handled my situation. It started with the first phone call I made and proceeded from there. Every single person I talked to was extremely polite and more than happy to help. My Kcup mini coffee maker stopped working just prior to a year. I was asked several questions and given a few trouble shooting ideas to try and after that did not work they simply asked me to send a short note with my receipt and case number and informed me a new Kcup mini would be sent to me asap. Customer service is so important to me and I wanted to reach out and say how pleased I am with the service I received.

In today's world customer service is highly and justifiably criticized, BUT Keurig nailed it this time! Cheap coffee maker worked ok until the the first descaling light could not be reset. Beyond warranty date, but Keurig replaced it ASAP since it was not an apparent problem earlier! Thank you!

I purchased a Keurig coffee maker in February 2025 about 8 months later it stop working. I contacted the Keurig’s costumer service and within a week I received a replacement. Their costumer service representatives were polite and caring.

I have the K145 Office Pro and I have had mine for 5 years and it was used when I acquired it. I have thoroughly enjoyed it! Never have I had any problems with it besides once or twice it only filled the cup halfway, which in such a long time of owning, is excellent. I change the filter every 3-4 months and I usually make 2 or 3 cups of coffee and 2 cups of tea a day. I know it probably won't last forever but when that day comes that it quits working, I definitely will be buying another one!

My Keurig broke after about 5 months of use which is obviously devastating being an avid coffee drinker! After doing some research I found they have a one year warranty! They replaced my broken Keurig for FREE!!! All I had to do was call Walmart they were able to track down my receipt and take a picture of the QR code on the back of my machine! I couldn’t be more thankful for their help! I called customer support they were very apologetic and walked me through putting in my order!! I am really just so grateful it is such a relief I didn’t have to find the money to purchase a new machine! After this experience I have nothing but good things to say for them. Unfortunately I wouldn’t have to have gone through this process if my first one didn’t break but mistakes happen and they sure made up for it in the end!

I talked to three supervisors Links, John and Marisol and I’m going to tell you they were all good , Links and John gave me a new coffee maker and still it didn’t work so they sent me another one and that one didn’t work and then I got Marisol and she was absolutely awesome. We picked out a totally different coffee maker. I got the K duo plus by Keurig it’s beautiful , it takes ground coffee. I’ve already made 2 cups of single serve and I just this morning made a carafe. I went out. I came back. My coffee was already nice and hot. It’s delicious. Marisol should be rewarded or given some kind of a raise or promotion. She’s phenomenal, Links and John gave me two packages of ground coffee so I’m very happy with the Keurig family and I’ll do business with them for as long as I’m alive and I’m 81 years old. Thank You Keurig Family.

I had a wonderful experience with customer support when I called in. The rep was super helpful, calm, patient, and very respectful. I had an issue with my Frother and the rep attempted to help me troubleshoot it and unfortunately did not work. She was able to resolve the issue and have it replaced. I appreciate the great customer service and ability to resolve the issue generously and professionally. Keurig! You have earned a life long customer. Thank you for the pleasant and unforgettable experience.