KeurigReviews of keurig.com

Keurig's Customer Rewards are a SCAM! They entice you to purchase from them using REWARDS, that you accumulate with every purchase, then when you have enough, they give you selections to drop into your cart, to deliver with your existing order, EXCEPT once your REPLENISHMENT ORDER SHIPS, your reward IS REMOVED FROM YOUR CART AND YOUR POINTS ARE TAKEN AWAY - NEVER GIVING YOU YOUR REWARD. They did this to OUR BUSINESS of 4 years, time and time again. EVERY SINGLE TIME I REACHED OUT TO THEM, I WAS COMPLETELY IGNORED! I BLACK LISTED KEURIG from our Suppliers List!

First of all let me assure you if you have an issue with your Keurig product and have done all that is recommended online you will NOT get any further assistance from Keurig. They farm out their C.S. to foreigners that you can't understand and who will turn your entire issue into something that is not their problem to solve. 100% waste of your time.

I cancelled an order that was on autoship. We did not like the coffee and wanted it cancelled. Keurig shipped the order anyway. When I got notice a week prior that it was shipping, I went in and cancelled. Then another notice was sent saying it was shipping a day prior to shipping. I once again went in and cancelled on their site. Then I got notice that it was shipped. I called customer service and was told that I would get a full refund. Did not happen. When I wrote, I was told yes return this shipment at a cost to me. Not only return but make sure I used a tracking service. Are they kidding? I will never purchase or use Keurig again.

I purchased a Keurig bag in October 2023. I had been using it with no issues until the descaler indication came on. I had already purchased a D scaler offbrand product to be able to clean my Keurig. I attempted to do so following the directions to a T and it broke. I called Keurig and they replaced my item and this was in May 2025 I’ve been using the replacement and about a year since that replacement was sent. I am again dealing with the descale indication coming on however. This time I use their Descaler product. Once again following directions to a T and the Keurig breaks again I call Keurig to get a replacement and they tell me it’s “ out of warranty and they can’t replace it”but they just replaced it last year. They had the audacity to offer me a discount to purchase another item, but can’t guarantee me that it’s not going to be faulty. They do not stand by their products they have shotty business practices. I don’t suggest anybody purchasing a Keurig. If you do make sure whomever you purchased it from there is a warranty that comes with it. They don’t even offer you that when you speak to customer service. DO NOT BUY Keurig PRODUCTS! They are just like apple they create more products each year that work better than the original ones that they started creating were always faulty and meant to break so you can spend more money and buy another one

Keurig has lost a lifelong customer. I purchased a coffee maker that did not perform as described and was disappointed with the product. My intention was not to leave Keurig, I planned to return this machine and purchase a more expensive Keurig model instead. What turned a disappointing product experience into the loss of a loyal customer was the customer service experience that followed. I contacted customer service to discuss the requirement that customers pay return shipping costs, hoping there might be an exception or alternative solution for a product that did not meet the expectations set by its advertised features. During my first call, I spoke with two representatives and was told a supervisor would call me back that day. No call came. When I called again, I was told a supervisor had already contacted me, despite there being no missed call or voicemail. With no resolution, I proceeded with the return authorization. Only then did I learn that returning the machine would cost approximately $80 in shipping, more than half the purchase price. At that point, returning the machine became financially unreasonable. I contacted customer service a third time and eventually spoke with a supervisor. While polite and sympathetic, she offered a 50% discount on a future purchase and free shipping, both of which were already available through promotions on Keurig’s website. What is most disappointing is that Keurig was willing to lose a loyal customer over an issue that could have been resolved. I simply wanted assistance returning a product that did not meet the expectations set by its description so that I could purchase another Keurig machine. Instead, after multiple calls, an unfulfilled callback, conflicting information, and an $80 return shipping charge, I have decided that I will no longer purchase Keurig products anywhere they may be purchased. This experience has left me feeling that Keurig’s customer loyalty is valued far less than I ever believed.

Woke up this AM to an email that said my auto delivery had been processed. I had not authorized any purchase. Customer service was unable to cancel or let me speak with a supervisor. I have cancelled with my credit card and blocked any further transactions. I’ll never buy from them again. I had a problem with a coffee maker 2 yrs ago and vowed never to do business again. Who knew they’d do it for me. Lousy company and horrendous customer service.

My Keurig Duo was my third and last Keurig purchase. Their coffee pots last 1 to 1.5 years, then just stop working, with no way to resolve issues. Customer Service is difficult to obtain and there is no effort to win back the customer with incentives that are worth my time or even with any level of professionalism or kindness. The coffee maker and k-pod functions were good, not great, but I expect more time out of a $150 coffee pot and will buying another brand. I find that I cannot leave a review on Keurig's website directly, but need to submit an email and request a response regarding my review. No wonder their reviews are 4.5 out of 5 on their site. I have learned my lesson.

Quality and logistics ok, but major issue with rewards program. Keurig always stressing benefits of rewards program, but every time I saw I had a lot and went to use them, they were gone. Turns out Keurig cancels rewards after only 90 days if not used. Just another company overselling their benefits while taking advantage of their consumers.