KeurigReviews of keurig.com

We really enjoy Keurig products and the giant selection of coffees and goodies but they take too long to get my orders. Compared to another company I would get my coffees in just a few days or less. With Keurig it takes over a week to get.

I bought a coffee maker for my husband for Christmas. I got the K-Cafe model with a milk frother. We like the coffee. It's hot enough, and flavorful. You can choose a bold brew feature, which also works well. It begs 6, 8, 10, 12 ounce cups and a shot. You can choose to brew coffee, latte or cappuccino. I love the frothed milk, but I use a French press for my coffee and use the frother for milk which I pour over the coffee and sprinkle with cinnamon. The frother is great! I have nice steamed milk and a thick froth to add over that. We use it every day and so far are enjoying the great coffee. I bought a pod to be able to use our own local coffee. It broke the first day. It's really cheap plastic. I replaced it with 2 stainless steel pods from Amazon and they are much better.

The return policy at Kuerig stinks! When I purchased a new Kuerig brewer I took advantage of their subscription service. I noticed today that a type of coffee that was ordered I would not drink. I asked to return the delivery unopened or refused delivery. I was told there were no refunds. This is insane because they would accept unopened boxes at the grocery store and restock the item. Now I am stuck with a case of coffee pods I can’t drink and they won’t accept a return. Also the coffee maker I purchase in April 2024 works when it wants!! Next coffee maker will not be a Kuerig!! I did receive a replacement box of the coffee that I meant to order and I was instructed to keep the flavor I did not want. I am very impressed with the customer service that I received.

Rewards are awesome! Now sometimes Keurig isn’t the cheapest or they’re sold out of favorites, but I love the coupons and quick shipping when in need. I’ve been a customer for years now and when I’m ready for new brewers I always get 1/2 off. I have so many points that when I go to the site it sometimes feels line Christmas. I do wish they’d let you buy some things with just points, no money.