KeurigReviews of keurig.com

Buy a different brand. Keurig “offers” support through Chat, email or calling… but they won’t help you via chat or email. Both of those tell you to call. Not everyone has time to call and be on hold or to be transferred around. I reached out because my K-iced will only brew 2 oz before stopping. Then I have to lift the top, select the size again and brew 2 more oz before shutting off again. This has been going on for months and I’ve only owned it since Nov 2025. I had ONE response out of 6 months mails saying “send me your s/n, date of purchase and where so I can assist”. I don’t know where that person went but everyone else has been less than helpful. At this point, I’m out $100 and will be buying a different brand. After owning 5 over the years, I was excited about this one and doing iced coffee but the machine and customer service say “f you”.

I have owned three Keurig machines - two purchased, the last one a gift. None of them ever lasted more than two years. The quality of these machines is only matched in poorness by their customer service. My latest product - the K22 single cup - lasted barely 18 months. Just one day it stopped working. I contacted Customer Service who told me they would replace it if I sent them the receipt. Of course I lost it and have no record that I can find of its purchase. That's fine, I'm not blaming them for that. But when I wrote them asking for a little consideration, this being my third failed product from them, they wrote back a generic email that not only rejected my request, but didn't review my information. I gave them my name and address - they wrote me saying "next time provide your name and address." I will never buy a Keurig again and if by some stroke of bad luck I'm gifted one, I will put it in the regift pile for my least favorite person at the office.

I purchased the Keurig Descaling Solution and followed the instructions exactly as written. It directs the user to run 12 fresh water rinses to complete the process. After 5 rinses, the motor burned out on my Keurig. I called customer service and spoke with Nicole who informed me I was outside my warranty period. I explained this was not a warranty issue as this was higher than normal usage. She asked if I held 2 buttons down before descaling. I said no because it wasn't in the instructions. She said I should have watched the online video or called customer service before starting. I said if that was necessary, it should have been printed on the packaging. I figured if I purchased their solution to clean their product and followed their instructions, everything would be fine. She then said the instructions on the package were incorrect. I told her Keurig should recall this product and correct the instructions. Either way, I should not be held responsible for a situation caused by their company. She refused to connect me with a supervisor. She was more concerned about selling me a new coffee maker than making the situation right. Keurig has a lot to learn about customer service and I am completely dissatisfied with their product! As the saying goes, Caveat Emptor, Buyer Beware!

In today's world customer service is highly and justifiably criticized, BUT Keurig nailed it this time! Cheap coffee maker worked ok until the the first descaling light could not be reset. Beyond warranty date, but Keurig replaced it ASAP since it was not an apparent problem earlier! Thank you!

WORST CUSTOMER SERVICE EVER. I bought a coffee maker, in good faith, from them last night. It has been less than 24 hours. Today the same machine is $30 less. I called and asked for a price adjustment. I have not received the coffee maker. it has not even left the warehouse. Customer service told me "NO". I said "no, you will not give me a price adjustment" and they said "NO". I said will you give me a return label so i can return the machine when it is received, "NO"..... I want nothing to do with a company that does not know how to treat or talk to their customers.

I ordered a coffee maker from Keurig rather than ordering on Amazon, as I like to give companies direct business without the middleman. When I made the purchase, it said it would ship the next day, I would receive a shipping confirmation and I would receive it in 3 to 7 days. I never received a shipping confirmation and called and spoke to someone who could not understand me. Finally, she told me the item had shipped two days later than originally promised, although I never received shipping confirmation. This is why people use Amazon, and I guess I have learned my lesson.

I have owned multiple Keurig machines over the years and have spent hundreds of dollars on this brand. Unfortunately, my experience has been consistently disappointing. My latest purchase was a K-Slim coffee maker that stopped working completely after approximately one month of use. The machine is completely dead—not a single light comes on. This is not an isolated issue. I have experienced repeated problems with previous Keurig machines, including ongoing issues with the descale function that often fails to reset properly even when using the recommended Keurig descaling solution. To make matters worse, my recent experience with customer service was extremely frustrating. When I called for assistance regarding my K-Slim, the representative seemed to be reading from a script and was not addressing the actual problem I was describing. I repeatedly explained that the machine was completely dead, yet the responses did not appear relevant to my situation. Communication was difficult, and I left the call feeling that my concerns had not been heard or understood. She read from a script and kept talking without listening to my explanation. I have two inoperable Keurig machines sitting here on my kitchen floor—a big waste of money! After years of purchasing Keurig products, I expected better quality and better customer support. A coffee maker should last significantly longer than one month, and customers should receive meaningful assistance when a product fails. At this point, I have lost confidence in the reliability of Keurig machines and am disappointed by both the product quality and customer service experience. Based on my experience, I cannot recommend this brand.

Purchased the Keurig Cafe plus Chill unit just about one year ago. Used daily until today. One cup, then quietly nothing. Shut down. Wound up tossing it in our garbage. Will not replace.