KeurigReviews of keurig.com

I purchased a Keurig Mini Single Serve Coffee Maker in March 2026. I followed the cleaning instructions supplied. After two months of regular use (2-3 brews a day), the unit simply stopped working. It was still under warranty. I contacted Keurig Customer Service and the unit was replaced. The second unit lasted less than a month. This is a product that retails around $50.00. I'm not sure how Keurig can charge this much for such a poor unit. I am now more than content to use a Mr. Coffee maker that cost me about $35 dollars. I will never ever by a Keurig again. I learned my lesson.

If I could give Keurig zero stars, I would. I've spent thousands of dollars on Keurig products over the past 10 years for my home and business. Just 18 months after buying a $200 machine, it short-circuited, poured thick smoke from the K-Cup compartment, and died completely. I had to unplug it immediately to prevent what could have become a house fire. Had I started it and walked away, my children and pets could have been at risk. Customer service showed no concern and simply offered 25% off another machine because it was six months out of warranty. A company that stands behind its products doesn't ignore a potential safety hazard because of a warranty date. I bought a Nespresso instead. Keurig didn't just lose one sale—they lost a loyal customer. A coffee maker should last longer than 18 months, and it should never fail by filling a home with smoke.

I wish I could give them a zero. We loved Keurig when we bought our first machine years ago. The new ones are junk. The last one stopped working a week after I got it, they replaced it and that one stopped working as well. We like the pods, so ordered a more expensive one they said was heavy duty. They also said it had a 60 ounce water resivour, it only made two 10oz cups and we sent it back. Try Ninja - so far their machine seems far superior but $$$

The only element which Keurig has mastered is that of accelerated planned obsolescence. I have had three of their K-Classic makers in four years. The only aspect more assured than the machine failing is the 6 minute time to brew a f**king cup of coffee. Have I sought a better option? YES. Is there one, no. They have the lock on the market, and I will go back to making lots of coffee when this model fails in, say, the next three months. AVOID AT ALL COSTS.

Bought a $150 Keurig coffee maker for my daughter, a freshman college student it worked for 7-8 mos she googled and troubleshot I called customer service and was emailed that it wouldn’t be replaced after they told me it would I just had to upload. A photo of the serial #. I did this 4 times and kept getting denied for serial # photo. I told them we did not have the receipt anymore it faded to a blank page. They said it would still be replaced, in the end we sent the serial number 4 x’s and we were denied even tho we registered the machine. Idk why they don’t have the info you paid warranty on your registered account but you get emails about accessories and more products on sale constantly. It was a total rip off cant even reset it but ripped off and they only offer a new discount for a new one. Will never purchase from them again. And sharing on Social Media. Total rip-offs and many reviews of same feedback.

They are holding my money hostage making me pay $70 to ship a machine I paid $115 for after it stopped working 3 weeks in there must bc consumer protection against this it stopped working properly after 3 weeks. And they are refusing to cancel $400 in future coffee orders unless I pay $70 to get a $45 refund. Customer service was no help had to file a complaint

Purchased a Keurig from their own website within 2 months stopped working called them they sent refurbished one refusing to give me a new one. Ridiculous customer service would not put a supervisor on phone nothing but a waste of time and money model was K Supreme Plus

Buyer beware unless you have purchase documentation, i.e. receipt or order conformation you have no warranty with Keurig. We are on our 3rd Keurig duo coffee maker in 2026. One lasted only a month... who knew Keurig was now an expensive disposable product.