KeurigReviews of keurig.com

AVOID AT ALL COSTS! If you don't, it will end up costing YOU. I took advantage of a "good deal" on a starter kit. Part of this "deal" was that coffee would be delivered periodically. I didn't need it as often as they wanted to send it to me. I tried canceling an order recently and they refused to cancel it. I had had it by that point and canceled my subscription. They told me I would be charged the full balance of the machine that was part of this "deal". That would be $150. I confirmed at least 3 times on the phone with them. They charged me while on the phone with them (at my request). I was charged almost $200. I told them they charged me incorrectly. The first excuse was that I was also being charged for the coffee that didn't ship; an order set to deliver in 3 months! That would be 3 months AFTER I canceled the subscription. The second excuse was that it was that it was the taxes for my state, etc. I asked why they told me the total amount would be $150 and didn't mention taxes. *Silence on the other end* and then said, "I'm so sorry for the inconvenience." Next, not only did they refuse to cancel the coffee but they charged ME to return it to them. You can't simply return it either. Once the shipment arrives, you have to call them to start a return. I called, received an email that gave ridiculous instructions to follow. For example: You MUST include 2 different reference numbers on the shipping label or you won't get your refund. I made sure they were on there. Tracked my return. Delivered 4 days later. Email said return would be processed within 7-10 business days of receiving the return. Today is day 12 (liberally). Technically, it's day 14 but giving them grace around time. Why? I don't know. Called them this morning. They double checked my tracking number. Came back on the phone to tell me that since it's been returned, they will process my refund within 7-10 business days. "Is that okay?" they ask me. I said, "No. I've held up my end of the deal the whole time and Keurig has consistently dropped the ball throughout my experience with them. This is unacceptable. I was told and it's in writing that you will process the return within 7-10 days of receiving the return. It's day 12. This needs to be fixed immediately." I've since been escalated to their specialty team who's supposed to call me within 1-2 days; again this is completely unnecessary and unacceptable and the antithesis of how any customer should ever be treated. This is BASIC service and they completely failed the entire way through. I will never ever purchase anything from Keurig again. If you're reading this, I strongly encourage you find an alternative. I'm a big fan of Bunn. Go with Bunn. I wish I had read these collective reviews before trying to take advantage of the scam masquerading as a deal. Save yourself the headache and walk a WIDE girth around anything Keurig.

I have had the one cup/full pot Keurig that was not cheap for 8 months. The descale came on within 4 weeks of having it and even when I descaled 5 times every session with purified water (all I ever used on it) it refused to go off. Grounds were consistently in the single cup and it stopped working at all. Now the full pot maker took a dump. I replaced it with my tried and true cheap pot after putting it up for the new Keurig. Never again. This is garbage and definitely not worth it.

### Title: **Absolutely Terrible Customer Service** I am extremely disappointed with Keurig’s customer service and, after this experience, I cannot recommend buying from them. I originally ordered a coffee pot that turned out to be the wrong one. I called Keurig, explained the situation, and ordered the correct replacement. I was specifically told that a **return label would be emailed to me** so I could send the original coffee pot back. The replacement arrived and thankfully it was the correct one. However, the return label never came. I called Keurig again, only to be told that **Keurig does not pay for return shipping**. This was completely different from what I was told during my first call. Had I been told that upfront, I could have made an informed decision about whether returning a $25 coffee pot was even worth it. I went to UPS today just to see what it would cost to return the coffee pot myself. **$21.** That's $21 to ship back a $25 item. So because of Keurig's poor communication and unwillingness to provide a return label for a replacement order, I'm essentially looking at losing almost the entire value of the original product just to return it. What makes this even more frustrating is that this wasn't a case of me simply changing my mind. **The original item was the wrong one, I contacted Keurig to get the correct one, and I was told a return label would be provided.** Then, after the replacement was shipped, the story changed. For a company as established as Keurig, this is an embarrassing level of customer service. A $25 coffee pot shouldn't turn into this much of a hassle, and customers shouldn't be given conflicting information by customer service representatives. I will absolutely think twice before purchasing another Keurig product, and based on this experience, **I would not recommend Keurig to anyone who expects reasonable customer service when something goes wrong.** Do better, Keurig.

I order tank for my keurig and the send the wrong one went I want to returned back the say I need to pay from my package to returned and the return cost more they I pay for the tank this ridiculous I was trying for them to pay for the return they denied Iam so mad because I ended throwing the tank on the garbage and throwing my keurig on the garbage because where Iam going to found another tank Iam so sad w this company

I wish I could rate ZERO STARS. Got the Keurig 2550 commercial system. Had to order 32 boxes of coffee to get it for a decent price. It worked MAYBE 2 months and then started leaking. It ruined the coffee center it was on and their customer service was completely awful, from the call in prompts to the actual people I spoke with. They had no answers and I am still waiting for an answer and it's over a week. I am losing business and I have to replace the coffee center (the leaking happened overnight) and I have 32 boxes of coffee with nothing to make it with. SEND ME MY MONEY BACK and I will gladly give you back this piece of trash. I am USUALLY a pretty understanding person but I am now beyond frustrated and I hope noone else experiences this bull.

Cheap plastic coffee machine breaks after 1.5 yrs — (Keurig’s new reputation) customer service offered me the opportunity to replace the unit at a price HIGHER than Amazon!!! I tried to explain to them that they are not coming close to making me whole — and they couldn’t have cared less. Keurig’s website customer service is even worse. They lie about trying to call me and basically, couldn’t care less. NEVER AGAIN KEURIG.

Do not buy the Keurig Mini single serve from Amazon! It is a piece of junk! Mine stopped working after one month and the day after the warranty ran out. I called Keurig at -1-866-901-2739 and spoke to Santa Maria (probably not her real name) a customer service person who told me it was my water, then she told me not to use filtered water, then she told me it was because I didn’t use bottled water. Then she wanted to send me a coupon for Keurig pods, which I declined because my Keurig no longer works!!!

This our 4th Keurig machine. First 2 were bad, the first one was replaced and we bought the second one new but it didn't last too long. We were lucky with the 3rd coffee maker it lasted 8 years. Now in July we had finally buy new one because it started leaking too much water. Now we bought K-Supreme plus. It started having problem with not brewing the full size selected and asking to add water when the reservoir is full. They have the wrong website printed in the brochure, and then when filling in my email address on the support page it keeps saying it's the wrong email format. When I used different email address it kept saying that the confirming email didn't match. I tried using the live chat but it doesn't work either.