KeurigReviews of keurig.com

Keurig will not honor the 1 year warranty for their coffee maker. I purchased my Keurig on 11/22/22 and registered it on 11/25/22. On 10/26/23, I called Keurig to let them know my coffee maker was no longer working. The first Representative I spoke with told me my warranty was expired. I told him I was in my keurig.com account and it lists the purchase date and registration date and both are less than 1 year old. He stated I needed to provide a receipt. I asked to speak to a manager and then another Representative comes to the phone and tells me he understands I was offered 20% off and I was not pleased with this offer. I told the gentleman that no offer was made to me and that I did not wish to pay for another coffee maker when I was still within warranty. He stated my warranty has expired. I asked to speak to a Director or Regional Director. Another gentleman comes to the phone and offers me 50% off and 2 free boxes of coffee. I declined and stated I will not pay for another coffee maker when I spent over $100 for the one I currently have that is broken and still within warranty. He tells me someone from corporate will call me. After the call ended, I searched for and found my online receipt. I called back and spoke with a young lady. I asked if she would give me the email to send my proof of purchase. She placed me on hold for several minutes and then told me my account had been tagged for a call from corporate so she could not give me the email to send my proof of purchase. I am certain I will never hear from anyone at Keurig. I will never purchase another product from this rip-off company.

After spending over an hour on the phone, Keurig would not honor the one-year warranty on my coffee maker. I bought it in November of last year but they are claiming that it was 2 years ago and cannot control how long a company keeps an item before selling it. I'm only getting about half of the chosen ounces on the coffee maker. That is, if I choose 8 oz I get just about 4 oz. They did offer me a half price coupon for buying a new one, but considering that I bought this one less than a year ago I find that less than acceptable. I've been a loyal Keurig customer having bought several over the years, beginning back in 2010 when I began RVing. I currently own three, one at home, one at my workplace, and one in my camper. Unfortunately, I will not buy another Keurig coffee maker.

Still no trsponse from Keurig. Was told they would call....they never did. Still having a non working keurig. What a mess

I will never buy Keurig products again. I thought I was getting a nice deal from them with the Starter Kit (place 4 orders of coffee within a year (4 boxes each) and get a free coffee machine. I placed 6 orders but found out 3 of those didn't count because they weren't "auto ship" orders. Then I was late placing the last order. Got an email that they were going to charge me the "remainder" of the cost of the machine...$150. The machine only cost $140. new on Amazon!! I would give a negative stars if I could.

This is the second k machine I have owned that quit after using the descaling function. Never again.

We've owned several Keurigs over the years. DO NOT BUY Supreme Plus. Lukewarm coffee on hottest setting. We have to microwave every coffee! Total waste of money.

On sale, we purchased a K-Cup Supreme wherein, "Multistream Technology efficiently extracts taste and aroma from your pods for a more flavorful cup of coffee". Uh Huh. NOT! This hunk of JUNK produced the WORST cup of coffee of any machine we have ever used. Coffee came out weak, lukewarm, every time. We tried their, "Strong" button technology, adjusted the brew size. both of the which did absolutely NOTHING to improve or 'strengthen' the brew. After a frustrating week of lousy, watery coffee, back it went to Canadian Tire. At the extreme prices that this company charges, and with the obviously lacking customer service that I am reading about in these reviews, I hope Keurig gets their act together, or disappears from the market, something that is entirely possible in the world we live in today.

We have a K3500 at our office - just over a year old, and barely two months past the warranty. I have been given the absolute run-around with them. I was given not one, but THREE phone numbers to call. The first one I called three or four times and never got through to anyone - have left messages on their machine but no calls back. The second number I finally got through to someone on call number three. He was very nice but no help at all - he told me to call the first number again as there was not anything his department could do to help. Sent an email via their online messaging service. Finally got a response - which was to call the first number that I already had called. Got a second message saying that because our warranty had expired there was nothing they could do to help trouble shoot and we should just purchase a new machine. This is a $1300 machine! Got a third message saying that "they would love to help me troubleshoot the issue, call this number for help". This was a different number from the first two, so I called. Was told once again (again, by a very nice and apologetic person) that this was not really their department and they would transfer me to another number... none other than the second number that I had already called multiple times and talked to someone that couldn't help me. They tried to transferred me over but the call eventually dropped because no one answered. Thankfully no one was mean or rude, but still! Can you not even send a tech out to look at this machine before I throw it away? Too late though - I'm going to be leasing a machine from here on out and letting someone else deal with the headache of maintenance.