KeurigReviews of keurig.com

Purchased a Keurig single serve on sale - garbage. Coffee splatters all over when coming out and same inside the machine. Not sure if it's a defect, but it's more of a hassle. Avoid. Go for a Nespresso instead.

I purchased the Keurig Duo Plus a few days ago for $ 149.99 and saw it for $114.99 on Keurig web site. I called to get the difference in price but the company would only give me the difference if I boxed up the old one and sent it back and purchase a new one for that price. They want to make it inconvenient as possible so you won't do it. They could just credit your card but won't. Stay away from this company they keep playing with the prices. Bad business My first and last Keurig. User's recommendation: Look for something else

Keurig customer service is beyond awful. Had 2 brewers break within 7 months. Now they want it back before replacing it, which will leave me without a coffee pot for a few weeks. Hope to sell, give away our keurig pods and move on to a company that cares about its customers

Terrible website. Kept adding items to my cart and the site kept saying 'no items in cart'. If they can't fix their website, I have zero faith they will fix a broken coffee maker. Going with another brand!

I am not surprised to see all the scathing negative reviews on Keurig customer service and expected to see horrific reviews. Without getting into specific details - they 100% do not honor what they promise and it appears they will do whatever it takes to not honor a warranty claim . I have never seen such horrific customer service . They have customer service reps tell you “no problem we will send you a replacement and you do not need to send in defective unit “ only to follow up with an email advising they will not replace the defective unit .I have done exactly what was asked to send two pictures to them - one with my info and the other of the bottom of the defective unit only to be incredulously told that the serial number could not be read even though it was clear as day .a perfectly clear picture of the serial numbers. It’s incredible with respect to the level of incompetence and uncaring attitude this company possesses. I have now spent over 40 hours on the phone (on principle) with Keurig and am told the same thing each time. We are so sorry and we will escalate this matter to then receive a computer generated email saying sorry we can’t send you a new unit . Incidentally , This Keurig supreme plus was inoperable after only one year after being used only once a day. As bad as the coffee maker was , it pales in comparison to the god awful customer service . Quite simply- Keurig does not care about customers . That is abundantly clear .

It stopped working - called in - still under warranty - send in all data - still waiting - call didn't get data - would send now - does into a dark hole - who knows . Terrible service - reps robotic no authority

This is my third Kuerig.first I took back as it didn’t work tried again and took back. Third I used for 6 months and now wont turn on. She done. Will look else where for another brand of dongle serve.

I got a K Slim as a present. It lasted about 2 weeks. Stupid me threw away the box. Bought another one to replace present. The descale light came on when I plugged it in. I immediately returned it. I have come to the conclusion that Keurig is overrated and overpriced. You have been warned.